Senior Installation Specialist

Embed

. Own onboarding and installation projects from pre-installation through go-live .

Posted 10/12/2026full-timeDallas • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installation and technical support, with a strong focus on troubleshooting, customer relationship management, and effective communication. Proficient in Windows OS, networking, and SQL/database environments, while fostering a customer-first mindset and a passion for technology.

Highest-signal resume keywords

Installation Project ManagementWindows OS ExpertiseNetworking (TCP/IP) ProficiencySQL/Database Environment KnowledgeCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportHardware/Software DeploymentNetwork SetupEMV IntegrationData AnalysisInstallation Process ImprovementDocumentation ContributionField Services ExperienceTechnical Concept Explanation

Soft Skills

Strong CommunicationRelationship BuildingDetail-OrientedCalm Under PressureTeam Development

Tools & Technologies

Embed HardwareThird-Party IntegrationsKnowledge Base SystemsInstallation Tools

Certifications & Qualifications

Microsoft CertificationsNetworking Certifications

Industry Keywords

Family Entertainment Centers (FEC)Gaming Installation Experience

Tech Stack

Tools & technologies

SQLTCP/IP

About the role

Key responsibilities & impact

Own onboarding and installation projects from pre-installation through go-live
Configure and deploy Embed hardware, software, EMV, and third-party integrations
Provide expert guidance on network setup, cabling, and infrastructure
Troubleshoot complex issues remotely and onsite
Act as the escalation point for high-impact customer incidents
Deliver timely, reliable, and customer-focused solutions
Build strong customer relationships and serve as a trusted advisor
Communicate clearly and proactively throughout every project
Ensure systems meet performance standards and readiness criteria
Identify opportunities to streamline and improve installation processes
Contribute to documentation, knowledge base content, and best practices
Use data to improve execution and customer outcomes
Coach Installation Specialists through complex technical challenges
Assist with training and team development
Lead by example in quality, accountability, and collaboration
Coordinate occasionally after hours across time zones

Requirements

What you’ll need

4+ years in installation, technical support, or field services
Strong troubleshooting and problem-solving experience
Technical expertise in Windows OS
Technical expertise in networking (TCP/IP)
Technical expertise in SQL/database environments
Experience with hardware/software deployment
Ability to explain technical concepts to non-technical users
Customer-first mindset
Strong communication and relationship-building skills
Calm and effective in high-pressure situations
Detail-oriented and highly organized
Passion for learning and evolving technology
Experience in Family Entertainment Centers (FEC) (nice to have)
Microsoft or networking certifications (nice to have)
Gaming or reader installation experience (nice to have)
Willingness and ability to travel, including onsite customer visits
Ability to perform physical field work involving lifting, standing, and tools

Benefits

Comp & perks

Comprehensive Medical Coverage – PPO plans with flexible options
Dental & Vision Insurance – Company-paid for employees
Company-Paid Protection – Life, Short-Term & Long-Term Disability
Supplemental Coverage – Accident, Critical Illness, and Hospital plans
401(k) with Company Match – 100% of first 3%, 50% of next 2%
Paid Time Off – Vacation, sick time, holidays, and your birthday
Workplace Perks – Free parking + fitness center access (Dallas office)
Professional Development – Ongoing learning and career growth opportunities