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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle challenging interactions while maintaining professionalism. Proficient in both English and Spanish, with a focus on effective communication and adaptability in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceEmotional ResilienceInterpersonal SkillsBilingual ProficiencyAdaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ProficiencyPolicy ReviewClaims Assistance
Soft Skills
EmpathyPatienceCommunication Skills
Tools & Technologies
Multiple Software Programs
Industry Keywords
Call CenterCustomer InteractionSupportive Work Environment
About the role
Key responsibilities & impact- Respond to 70–90 phone calls per day while providing exceptional customer service
- Answer customer emails promptly and address inquiries and concerns professionally
- Assist other departments with policy procedures and adjustments
- Help pet parents understand coverage and options, review claims, and maintain and adjust new and existing policies
- Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources
- Handle emotionally challenging, intense, and stressful situations with grace and resilience
- Perform other duties as assigned
Requirements
What you’ll need- Experience in a customer service role, preferably in a call center setting
- Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism
- Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
- Adaptability and the ability to multitask in a fast-paced and demanding environment
- Basic level of technical proficiency; comfortable navigating multiple software programs across multiple screens
- Genuine desire to make a positive impact on customers’ experiences and help them find solutions
- Proficiency in both English and Spanish, including reading, writing, and speaking both languages smoothly and without hesitation
- Ability to work the specified M–F and Saturday EST shifts
- Full-time availability
Benefits
Comp & perks- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)