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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in evaluating and settling wellness, illness, and accident claims while ensuring accuracy and efficiency. Strong communication skills are essential for interacting with pet parents and veterinary clinics regarding claims-related inquiries.
Highest-signal resume keywords
Veterinary ExperienceClaims ProcessingCustomer ServiceCertified Veterinary Technician (CVT)Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationCoverage CalculationClaims Processing EfficiencyProtocol ImprovementTask Follow-Through
Soft Skills
ResponsibilityCollaborationProblem-Solving
Certifications & Qualifications
Certified Veterinary Technician (CVT)Registered Veterinary Technician (RVT)Licensed Veterinary Technician (LVT)
Industry Keywords
Veterinary FieldPet ClaimsCustomer SatisfactionService LevelsVeterinary Clinics
About the role
Key responsibilities & impact- Review, evaluate, and settle wellness, illness, and accident claims
- Calculate coverage amounts accurately and efficiently while minimizing errors and processing time
- Follow up with pet parents and veterinary clinics for additional required information
- Respond to pet parents’ phone, email, or web inquiries about claim-related questions
- Meet processing efficiency goals set by the Claims Leadership Team
- Generate ideas to improve protocols, customer satisfaction, and service levels
- Take personal responsibility for claims department tasks and follow through on assigned work
- Seek assistance when unsure of procedures or protocols
- Answer questions, provide insights, and complete claims-related tasks for other departments as needed
- Communicate with pet parents and veterinary clinics regarding claims-related questions
Requirements
What you’ll need- High School Diploma/GED
- Minimum of 3 years of experience in the veterinary field as a veterinary assistant or veterinary technician
- Preferred: Certified Veterinary Technician (CVT), Registered Veterinary Technician (RVT), or Licensed Veterinary Technician (LVT)
- Ability to work occasional late adjuster shifts from 4:00pm–8:00pm EST as determined by business needs
Benefits
Comp & perks- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
- Flexible schedule