Retention Agent

Embrace

. Develop and implement strategies to retain existing customers .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies and effective communication to address customer concerns. Proficient in utilizing customer management systems to enhance customer experience and monitor retention metrics.

Highest-signal resume keywords

Customer Retention StrategiesCustomer Management SystemsExcellent Communication SkillsProblem-Solving SkillsSales Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service ExperienceSales ExperienceProcess ImprovementCustomer Retention MetricsCall Center Technology

Soft Skills

Effective CommunicationTeam-OrientedFast-Paced Work Environment

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer ExperienceCustomer SatisfactionCustomer ConcernsProduct TrendsIndustry Trends

About the role

Key responsibilities & impact

Develop and implement strategies to retain existing customers
Communicate with customers via phone, email, and chat to address concerns and resolve issues
Identify causes of customer dissatisfaction and resolve underlying problems
Work with other departments to resolve customer concerns and ensure timely resolution
Monitor customer retention metrics and report trends to the management team
Stay up-to-date on product and industry trends to better serve customers
Identify and implement process improvements to improve customer experience and retention rates

Requirements

What you’ll need

Excellent communication skills, both verbal and written
Proven customer service and/or sales experience, preferably in a retention capacity
Ability to understand and address customer concerns effectively
Strong problem-solving skills
Ability to work in a fast-paced, team-oriented environment
Proficiency with customer management systems and call center technology
High school diploma or equivalent
Bachelor's degree preferred

Benefits

Comp & perks

Healthcare
Parental leave
Opportunities for career advancements
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Eligible for commission
Eligible for overtime