Senior Operations Manager – Rating and Forms

Embrace

. Lead the implementation and maintenance of rating algorithms, business rules, and insurance forms.

Posted 10/30/2026full-timeCleveland • Ohio • United StatesSenior💰 $112,522 - $140,653 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance operations, regulatory compliance, and process improvement while leading cross-functional teams to optimize business performance and operational efficiency.

Highest-signal resume keywords

Insurance Rating & Forms ExpertiseRegulatory Compliance & GovernanceProcess Improvement & Operational ExcellenceCross-Functional Leadership & InfluenceTeam Leadership & Talent Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Rating AlgorithmsBusiness RulesInsurance FormsInsurance OperationsUnderwriting OperationsProduct ImplementationInrule Rule EngineSystems StrategyBusiness TransformationOperational Solutions

Soft Skills

Strategic ThinkingChange ManagementCollaborationMentoringAccountability

Tools & Technologies

Rating EnginesBusiness Rules PlatformsInsurance Administration Systems

Industry Keywords

Insurance Regulatory RequirementsFilingsForms ManagementGovernance PracticesPet InsuranceP&C InsuranceRegulated Insurance Environments

About the role

Key responsibilities & impact

Lead the implementation and maintenance of rating algorithms, business rules, and insurance forms.
Oversee configuration, testing, deployment, and validation activities for accurate production implementation.
Partner with underwriting, actuarial, product, and technology teams to translate business requirements into operational solutions.
Ensure rating and forms changes comply with regulatory requirements, company standards, and governance protocols.
Maintain documentation, testing, controls, and audit processes supporting operational accuracy and risk management.
Collaborate with compliance, legal, and business stakeholders on filings, approvals, and implementation activities.
Drive process improvement, automation, and operational efficiency initiatives across the rating and forms ecosystem.
Lead cross-functional projects improving scalability, speed to market, and business performance.
Provide strategic recommendations on process optimization, systems capabilities, and future-state operations.
Lead, develop, and mentor team members while fostering accountability and continuous improvement.
Establish performance expectations, prioritize work, and ensure successful delivery of key initiatives.
Promote collaboration across departments and support organizational capability building.

Requirements

What you’ll need

Bachelor’s degree in Business, Insurance, Technology, Engineering, or a related field.
6+ years of experience in insurance operations, underwriting operations, product implementation, systems strategy, or business transformation.
Demonstrated success leading cross-functional initiatives, improving processes, and managing stakeholder relationships.
Experience working with rating engines, business rules platforms, or insurance administration systems preferred.
Knowledge of insurance regulatory requirements, filings, forms management, and governance practices preferred.
Experience within pet insurance, P&C insurance, or other regulated insurance environments preferred.
Experience with the Inrule rule engine preferred.
Insurance Rating & Forms Expertise.
Regulatory Compliance & Governance.
Process Improvement & Operational Excellence.
Cross-Functional Leadership & Influence.
Strategic Thinking & Change Management.
Team Leadership & Talent Development.

Benefits

Comp & perks

Annual bonus eligibility
Comprehensive full medical, dental and vision insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)