Chief Operating Officer, COO

Emerald Zebra Talent Solutions

. Design and implement the operating model for a new crypto-fiat digital banking business .

Posted 11/3/2026full-timeRemoteLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing operational models for crypto-fiat digital banking, with a strong focus on customer onboarding, payment operations, and compliance with KYC/AML regulations. Proven ability to lead teams, manage operational budgets, and improve efficiency in a rapidly growing financial services environment.

Highest-signal resume keywords

Leadership Experience In OperationsPayment Operations ManagementKYC/AML Compliance ProcessesOperational Performance ManagementFinancial Services Partner Relationships

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Model DesignCustomer Onboarding ProceduresPayment OperationsSettlement ProcessesReconciliation ProceduresTransaction Processing WorkflowsOperational ReportingBudget ManagementKYC/AML ProcessesOperational KPIs

Soft Skills

Organisational JudgementEntrepreneurial LeadershipTeam MotivationResults OrientationCross-Functional Collaboration

Industry Keywords

Crypto BankingCrypto-Fiat Financial ServicesNeobankingOperational Risk AwarenessRegulated Financial Services

About the role

Key responsibilities & impact

Design and implement the operating model for a new crypto-fiat digital banking business
Establish and oversee customer onboarding, payment operations, transaction processing workflows and day-to-day service delivery
Build procedures for settlement, reconciliation, exception handling, disputes and operational reporting
Coordinate with compliance and risk specialists on KYC/AML processes, internal controls, monitoring and regulatory obligations
Manage banking, payment, card and other financial service partner relationships and operating arrangements
Define operational KPIs, service standards, escalation paths and management reporting
Improve operational efficiency as transaction volumes increase
Recruit and lead a lean operations team
Own operational budgets and cost efficiency
Partner with commercial and product leadership on launches, customer segments and market expansion

Requirements

What you’ll need

Direct leadership experience in operations within crypto banking, crypto-fiat financial services or crypto-enabled neobanking
Proven record of establishing or scaling financial operations, preferably during an early-stage launch or rapid growth
Strong practical understanding of payment operations, settlement, reconciliation, cards, customer onboarding and banking partner relationships
Experience managing KYC/AML-related operating processes, risk controls and regulated financial service requirements in collaboration with compliance specialists
Strong organisational judgement and operational risk awareness
Ability to introduce effective processes without excessive bureaucracy
Experience managing operational performance, budgets, service levels and cross-functional stakeholders
Hands-on, entrepreneurial leadership style
Ability to build and motivate a compact, results-oriented team

Benefits

Comp & perks

Flexible and competitive compensation, individually tailored to the candidate
Performance-based incentives
Profit participation or equity arrangements
Remote-first working arrangements
International flexibility
Business travel as required
Ownership and autonomy to shape operating processes and build the team