Business Operations Intern, Italian Speaker

Emma – The Sleep Company

. Manage own projects in ecommerce operations in an ecommerce market .

Posted 9/18/2026internshipLisbon • PortugalEntry Level💰 €1,250 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and business acumen in managing ecommerce operations, linking cross-functional teams, and monitoring customer experience metrics. Capable of identifying improvement opportunities and reporting on performance metrics effectively.

Highest-signal resume keywords

Ecommerce Operations ManagementCustomer Experience Metrics MonitoringAnalytical SkillsFluency in English and ItalianIndependent Work Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AdministrationMedia ManagementOperational Issue ResolutionSupply Chain ManagementPerformance Reporting

Soft Skills

Strong Business SenseQuick Learning AbilityResponsibility Taking

Industry Keywords

Customer ServiceWarehouse ManagementDelivery PlanningNPSTrustpilotStock HealthOTIFForecast Accuracy

About the role

Key responsibilities & impact

Manage own projects in ecommerce operations in an ecommerce market
Link operations teams—including customer service, warehouse, delivery, and planning—with an ecommerce market team
Centralize information and ensure a smooth supply chain
Investigate, escalate, and follow through on operational issues until resolved
Monitor customer experience metrics including NPS, return rates, and Trustpilot
Monitor operations metrics including stock health, OTIF, and forecast accuracy
Identify improvement opportunities
Regularly report customer experience and operations performance internally
Receive support from a senior team member for professional and personal development

Requirements

What you’ll need

Internship starts on 1st of January 2027
Studying or graduated in business administration, media management, or a related university program
Strong business sense or first practical working experience in a start-up/fast-paced environment
Strong analytical skills and ability to learn quickly
Ability to take on responsibility and work independently
Available for at least 6 months
Fluent in English and Italian

Benefits

Comp & perks

Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)
Private health insurance including dental care
In-house Portuguese classes from beginner to advanced level
Personal and company growth opportunities to accelerate your career
Exciting and challenging projects independently or as part of an international team
Responsibility and decision-making authority from day one
Company events and opportunities to learn from experts in diverse fields
Meal allowance and Coverflex benefits included in the monthly package