Care Coordinator – LPN/LVN

Empassion Health

. Educate patients by phone about palliative care .

Posted 10/24/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education and support within palliative care, ensuring effective communication and documentation while balancing administrative responsibilities. Proficient in clinical note management and triaging patient needs in a dynamic healthcare environment.

Highest-signal resume keywords

Licensed Practical Nurse (LPN)Clinical Note ManagementPatient EducationCustomer Service ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Note UpdatingPatient SchedulingPalliative Care KnowledgePatient TriageDocumentation Management

Soft Skills

Detail OrientedStrong Written CommunicationInterpersonal Skills

Tools & Technologies

Secure Wi-Fi ConnectivityPatient Management Systems

Certifications & Qualifications

Licensed Practical Nurse (LPN)

Industry Keywords

Palliative CarePatient SupportHealthcare CommunicationCall Center Experience

About the role

Key responsibilities & impact

Educate patients by phone about palliative care
Schedule patients for palliative appointments
Interface directly with patients, providers, and families
Work with clinical files to close out palliative visits and enter notes into systems
Balance phone-based patient support with administrative work
Help patients understand the value of palliative care
Connect patients in need of the program with palliative care providers
Answer questions about palliative care and the program
Confirm patient encounters are documented and patient needs are triaged
Follow up with patients to ensure high-quality care from Empassion’s provider network
Review and close completed cases daily
Assist the supervisor by balancing clinical triage and patient calls

Requirements

What you’ll need

Minimum 3+ years as an LPN
Minimum 3+ years of reading and updating clinical notes
Minimum 1+ years of relevant work experience in a customer service call center
Able to receive calls from patients, caregivers, and providers
Strong communication and written skills
Detail oriented
Comfortable working with technology and in a dynamic startup environment
Secure Wi-Fi connectivity
Spanish-speaking a plus but not required

Benefits

Comp & perks

In-depth training and resources provided by Empassion
Hybrid remote/in-person company environment
Asynchronous work and communication prioritized
Regular Zoom and Slack communication