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Empire Distributors, Inc.

Customer Service Representative

Empire Distributors, Inc.

. Provide telephonic customer service and assistance .

Posted 11/5/2026full-timeAustell • Georgia • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem resolution, while maintaining accurate customer account information and documentation. Proficient in using SAP and ProDiver software to support sales representatives and manage customer inquiries.

Highest-signal resume keywords
Customer ServiceSAP Software NavigationProDiver Software NavigationMicrosoft Office ApplicationsConfidentiality Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Account ManagementOrder ProcessingData EntryProblem ResolutionDocumentation Maintenance
Soft Skills
Effective CommunicationInterpersonal SkillsAttention to Detail
Tools & Technologies
SAPProDiverMicrosoft Office
Industry Keywords
Telephonic Customer ServiceCustomer AssistanceSales SupportBilling IssuesProduct Inquiries

About the role

Key responsibilities & impact
  • Provide telephonic customer service and assistance
  • Communicate directly with customers and resolve problems
  • Support Empire sales representatives by researching products, customer history, pricing, and account information
  • Process paperwork and correspondence to establish and maintain customer accounts
  • Enter and maintain customer account information in company systems
  • Communicate with customers by phone, email, and in person to process orders and answer product, pricing, delivery, and account inquiries
  • Resolve customer concerns, complaints, billing issues, product availability issues, delivery issues, and service issues
  • Process order voids, return orders, call backs, check remotes, and invoices not routed
  • Maintain customer documentation, correspondence, files, records, and account activity
  • Complete paperwork for order pickups, no-charges, credits, routine product orders, and other customer service transactions
  • Update customer files and information for accuracy
  • Refer service failures and unresolved concerns to the appropriate sales representative or manager
  • Assist with daily, weekly, and monthly reports and distribution
  • Use Microsoft Office applications, SAP, camera systems, ProDiver, and other company software
  • Perform receptionist duties as a routine substitute
  • Maintain confidentiality and perform other duties or special projects assigned by the Customer Service Manager or Company Leadership
  • This job has no supervisory responsibilities

Requirements

What you’ll need
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Knowledge of spreadsheet software and word processing software
  • Ability to navigate SAP software
  • Ability to navigate ProDiver business intelligence software
  • No certificates, licenses, or registrations required
  • Ability to maintain confidentiality of customer and company information

Benefits

Comp & perks
  • Excellent benefits
  • Competitive wages
  • Potential for growth opportunities