Configuration Management Analyst

Empower AI

. Define and document a robust, scalable Configuration Management process, including policy, procedures, CI lifecycle, and control points .

Posted 10/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $96,050 - $148,670 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Configuration Management processes, including CI lifecycle management, data quality standards, and ServiceNow workflows. Proficient in data modeling and IT service management practices, with a strong focus on process improvement and effective communication across diverse teams.

Highest-signal resume keywords

Configuration Management Process DefinitionServiceNow Flow Designer WorkflowsCMDB AdministrationITILv4 Foundation CertificationData Modeling and Quality

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Configuration ManagementCMDB AdministrationServiceNow WorkflowsData ModelingIntegrationHubService Graph ConnectorsJavaScript ScriptingProcess ImprovementVisio DocumentationAgile Mindset

Soft Skills

Strong Communication SkillsIndependent Work CapabilityTime ManagementCultural Change ManagementCollaboration

Tools & Technologies

ServiceNowVisioGoogle SuiteMicrosoft OfficeSlack

Certifications & Qualifications

Public Trust ClearanceITILv4 Foundation CertificationServiceNow Certified System AdministratorServiceNow CMDB Micro CertificationCertified Implementation Specialist – Data Foundations

Industry Keywords

IT Service ManagementCSDM AlignmentFederal EnvironmentAudited EnvironmentLean Six Sigma

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Define and document a robust, scalable Configuration Management process, including policy, procedures, CI lifecycle, and control points
Model the Configuration Management process in Visio or a comparable tool
Design and build ServiceNow Flow Designer workflows supporting CI lifecycle, approvals, data quality, and workflow-stage integrations
Build and tune integrations and discovery to keep the CMDB current, including Service Graph Connectors, IntegrationHub, and the Identification and Reconciliation Engine
Work with service owners and report consumers to understand configuration-data usage and shape the data model accordingly
Own CI data quality by defining standards, promoting their value, measuring performance, and implementing automation
Maintain the CI data model and relationships aligned with the ServiceNow Common Service Data Model (CSDM)
Run Configuration Management audits and verification cycles and report process-effectiveness metrics
Support Asset, Change, Incident, and Problem Management with trusted configuration data for impact assessment
Identify and implement process-improvement opportunities
Train CI owners and answer their questions
Maintain the configuration management system and support ongoing configuration management operations

Requirements

What you’ll need

Public Trust Clearance or ability to obtain
ITILv4 Foundation Certification within 120 days after hire
Certified Implementation Specialist – Data Foundations (CMDB and CSDM) or ability to obtain within 60 days after hire
ServiceNow Certified System Administrator
ServiceNow CMDB Micro Certification
Hands-on ServiceNow experience with CMDB administration, CI class management, and workflow design in Flow Designer
Practical experience with business process design and documentation using Visio or a comparable tool (Lucidchart, draw.io, Bizagi)
Background in IT service management, with working knowledge of ITIL practices and how they interconnect
Working knowledge of data modeling, data quality, and enterprise infrastructure and application architecture
Strong communication skills across technical teams, program staff, and government clients
Proven ability to work independently in a full and/or partial remote environment
Ability to communicate effectively in oral and written forms with all levels of staff and clients
Ability to apply comprehensive knowledge across key tasks and high-impact assignments
Ability to maintain standard working hours and availability for meetings and collaboration during working hours
4–9 years of experience and bachelor's degree
2 years of direct Configuration Management or CMDB experience
Experience as a remote worker demonstrating time management, self-discipline, cultural change management, and an Agile mindset
Proficiency in Google Suite, Microsoft Office, Slack, and ServiceNow (desired)
Willingness to work a variety of shifts, including scheduled holidays (desired)
ServiceNow Certified Implementation Specialist – Discovery or CIS–ITSM (desired)
Experience building ServiceNow integrations, including Service Graph Connectors, IntegrationHub, Transform Maps, and REST APIs (desired)
CSDM alignment experience (desired)
ServiceNow scripting with JavaScript, Business Rules, and Script Includes (desired)
Lean Six Sigma or comparable process improvement exposure (desired)
Prior experience in a federal or audited environment (desired)

Benefits

Comp & perks

Base salary range of USD $96,050–$148,670 per year
Total compensation package
Remote work environment
Reasonable accommodation for disabilities
No travel required
2024 Military Friendly Employer recognition and support for active-duty and veteran employees