Customer Service Representative

Empower AI

. Request records and information from providers .

Posted 10/14/2026part-timeRemote • United StatesJuniorMid-Level💰 $15 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing medical records and customer service inquiries while ensuring compliance with healthcare protocols. Capable of effectively communicating with providers and team members to facilitate information exchange and resolution.

Highest-signal resume keywords

Medical Records KnowledgeCustomer Service ExperienceProficiency in MS WordProficiency in MS ExcelBilingual Spanish Fluency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Records ManagementData EntryRecord ProcessingMedical Terminology KnowledgeHealthcare Documentation

Soft Skills

Professional CommunicationTeam CollaborationProblem SolvingTime Management

Certifications & Qualifications

Associate Degree in Medical RecordsAssociate Degree in Computer Science

Industry Keywords

Call Center OperationsHealthcare ComplianceMedicare FormsProvider Liaison

About the role

Key responsibilities & impact

Request records and information from providers
Respond to telephone inquiries promptly, professionally, and efficiently to provide resolution
Analyze provider questions to determine the best use of resources
Serve as liaison between providers and various departments or team members
Respond professionally to written inquiries, including letters, e-faxes, and emails
Process rejected records and contact providers to resubmit legible copies
Assist providers in identifying requested information and answer inquiries
Process and verify received records through provider communication
Maintain competency and attend required education and training programs
Comply with departmental protocols, policies, and procedures
Perform other duties assigned by the Call Center Manager/Medical Records Supervisor

Requirements

What you’ll need

Associate Degree in Medical Records or Computer Science, or high school diploma/GED and two years of customer service, call center and/or medical record experience
Proficiency with computers and computer software, specifically MS Word and MS Excel
Ability to handle multiple phone lines throughout the business day
Ability to speak clearly and articulate in a professional manner
Ability to work with others in a team environment
Knowledge of medical records and their components, and medical record practices, policies and procedures desired
Knowledge of medical terminology
Knowledge of healthcare and Medicare forms, documentation, and facilities
Optional bilingual Spanish CSR: fluency in speaking, reading and understanding Spanish
Sitting for long periods

Benefits

Comp & perks

2024 Military Friendly Employer recognition
Commitment to hiring and supporting active-duty and veteran employees