Senior ITCR – Requirements Analyst

Empower AI

. Support the newly awarded DCSA contract .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $79,390 - $122,870 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading IT capability analysis and requirements elicitation, with a strong focus on producing system specifications and conducting market research on emerging technologies. Proven ability to mentor teams, manage requirements, and support integration and implementation of IT solutions.

Highest-signal resume keywords

IT Capability Request AnalysisRequirements ElicitationMarket Research on Emerging TechnologiesUser Acceptance TestingBusiness Process Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System Requirements SpecificationsUse CasesCost-Benefit AnalysisData-Driven AnalysisRequirements Management Standards

Soft Skills

MentoringIndependent JudgmentCommunication

Tools & Technologies

ITSMCollaboration PlatformsAnalytics

Industry Keywords

DCSA ContractDepartment of WarEnterprise IT Customer Support ServicesChange Impact AssessmentsCX Roadmap

Tech Stack

Tools & technologies

Cyber SecurityITSMPMPServiceNow

About the role

Key responsibilities & impact

Support the newly awarded DCSA contract
Lead IT Capability Request analysis and advisory support for a Department of War agency supported by an enterprise IT Customer Support Services program
Lead requirements elicitation with internal and external customers through workshops and interviews
Produce system requirements specifications, use cases, and prioritized requirement sets
Lead business process, gap, and alternatives analyses and document recommendations for Government decisions
Conduct and direct market research on industry trends and emerging technologies, including AI, automation, and analytics
Prepare Market Research Reports, Rough Orders of Magnitude, and cost-benefit analyses
Deliver ITCR Support Packages, executive briefing materials, metrics, and reports for Program Management Reviews, governance boards, and technical forums
Translate approved capabilities into backlog epics and user stories for ITSM and collaboration platform development teams
Develop Surge Plan content covering approaches, milestones, deliverables, resources, and impacts
Support integration and implementation of approved capabilities, including leading User Acceptance Testing
Conduct change impact assessments and draft user communications and training materials
Contribute data-driven analysis and benchmarking to CX Roadmap, CX Current State & Gap Analysis Report, and Annual KPI/PRS Review and Recommendation Report
Mentor business analysts, establish requirements management standards and templates, maintain traceability, and provide ITCR status summaries for the Monthly Customer Support Activity Report
Independently analyze situations, determine appropriate courses of action, and exercise discretion and independent judgment

Requirements

What you’ll need

Benefits

Comp & perks

Base salary range of USD $79,390–$122,870 per year
Military-friendly employer recognition and support for active-duty and veteran employees