Software Licensing Help Desk Specialist

Empower AI

. Monitor the software licensing mailbox and respond to all requests .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical assistance capabilities, effective communication skills, and the ability to manage software licensing and asset management processes in a remote work environment. Proficient in maintaining software installation packages and license keys while adhering to information security policies.

Highest-signal resume keywords

Software Licensing ManagementTechnical AssistanceAgile MindsetRemote Work ExperienceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Asset ManagementChange ManagementComputer Hardware KnowledgeSoftware InstallationPerformance Standards Compliance

Soft Skills

Time ManagementSelf-DisciplineProblem SolvingCultural Change ManagementEffective Communication

Tools & Technologies

Internal Tools for Software Contract ManagementSoftware Distribution Groups

Industry Keywords

IT Service RequestsEnd-User SupportRemote EnvironmentInformation Security Policies

About the role

Key responsibilities & impact

Monitor the software licensing mailbox and respond to all requests
Process service requests according to performance standards
Complete and document user, machine, and product information
Communicate software standards to end users
Create or assist with software, asset management, and change management requests
Route end-user software requests to appropriate stakeholders
Work with resellers to obtain software licensing information
Coordinate with sites on complex software deliveries
Support resolution of IT service request issues from software orders
Develop and update internal tools for software contract management
Maintain license keys and software installation packages
Provide updates to end users and enterprise software distribution groups
Provide keys and installation packages to end users and provisioning support personnel

Requirements

What you’ll need

0–5 years of experience
High school diploma
Experience as a remote worker demonstrating time management and self-discipline
Cultural change management and Agile mindset
Ability to provide technical assistance to computer users
Ability to answer questions and resolve computer problems in person, by telephone, or electronically
Knowledge of computer hardware and software, including printing and installations
Ability to work independently in a full and/or partial remote environment with limited supervision
Ability to communicate effectively in oral and written forms with all levels of staff and clients
Ability to apply comprehensive knowledge to key tasks and high-impact assignments
Ability to maintain a safe home workspace aligned with information security policies
Ability to communicate via phone, video chat, and written communication using a keyboard
Ability to appear on camera for meetings and protect proprietary company and customer information

Benefits

Comp & perks

Remote work environment
No travel required
Reasonable accommodation for individuals with disabilities
Military-friendly employer and support for active-duty and veteran employees