Brokerage Associate

Empower

. Provide exceptional service and support to Empower’s retail customers through inbound telephone interactions .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,300 - $69,125 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within financial services, with a strong understanding of brokerage transactions, regulatory requirements, and investment products. Proficient in managing client interactions and delivering exceptional service through effective communication and technological skills.

Highest-signal resume keywords

Active FINRA Series 7Active FINRA Series 63Customer Service Experience in Financial ServicesKnowledge of Equities TradingKnowledge of Fixed Income and Options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Brokerage Transaction KnowledgeRegulatory Requirements UnderstandingEquity TradingETF TradingMutual Fund TradingOptions TradingFixed Income TradingClient Account ManagementProactive Follow-UpLead Generation

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationPresentation SkillsMulti-Tasking AbilityCustomer Service Orientation

Tools & Technologies

High-Speed InternetRemote Work ToolsCall Center Systems

Certifications & Qualifications

FINRA Fingerprinting

Industry Keywords

Retail Customer ServiceIRA401KCorporate ActionsExchange RulesSuitabilityTax ImplicationsFinancial MarketsRetirement Account Operations

About the role

Key responsibilities & impact

Provide exceptional service and support to Empower’s retail customers through inbound telephone interactions
Explain concepts in an easy-to-understand manner
Assist clients with trading Equity, ETF, Mutual Fund, Options and Fixed Income securities
Manage service requests including account opening, asset movement, facilitating trades and maintenance needs
Deliver efficient and responsive client experiences through ownership, accurate information and proactive follow-up
Apply knowledge of brokerage transaction and regulatory requirements, including Corporate Actions, Exchange Rules, Suitability and Tax Implications
Uncover leads and opportunities for handoff to the Retirement Advisor Team
Drive new business opportunities
Work Monday–Friday according to the applicable Eastern, Central or Mountain Time schedule

Requirements

What you’ll need

Active FINRA Series 7 and Series 63 required
FINRA fingerprinting required
2+ years of customer service experience, preferably in financial services or a high-volume inbound call center environment
Knowledge of equities trading, fixed income, and options
Retail, IRA and/or 401K customer service, and past brokerage and mutual fund trading experience preferred
Strong customer service background, preferably in a high-volume inbound call center environment
Firm understanding of the diverse operational and investment needs of customers
Knowledge of current financial markets and retirement account operations
Strong written, verbal and presentation skills
Strong technological skills and ability to multi-task across systems
Prior remote work experience preferred
Must be authorized to work for any employer in the U.S.
Must have reliable high-speed internet with a wired connection and a minimally disruptive home workspace
Internet connection must be fiber, cable or DSL; inadequate home environment or connectivity may require working in the office

Benefits

Comp & perks

Medical, dental, vision and life insurance
401(k) plan with generous company matching contributions (up to 6%)
Financial advisory services
Potential company discretionary contribution
Broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment with the option to wear jeans
Generous paid time off upon hire
Ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Paid parental leave
Paid short- and long-term disability
Family and Medical Leave (FMLA)
Business Resource Groups (BRGs)
Flexible work environment
Other necessary computer equipment provided for remote and hybrid positions