Client Contribution Specialist

Empower

. Resolve general payroll inquiries for internal teams and clients/vendors .

Posted 10/12/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payroll processing and client management, with a strong focus on accuracy, attention to detail, and effective communication. Proficient in resolving payroll inquiries and managing complex payroll activities for large and not-for-profit organizations.

Highest-signal resume keywords

Payroll ProcessingClient CommunicationAttention to DetailAnalytical SkillsFINRA Fingerprinting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll Contributions ProcessingRecordkeeping ProcessingData AnalysisQuality Control ReviewDocumentation Update

Soft Skills

Written CommunicationVerbal CommunicationProblem-SolvingTeam InteractionProductivity Maintenance

Tools & Technologies

Microsoft Office

Certifications & Qualifications

FINRA Fingerprinting

Industry Keywords

Payroll OperationsPlan SponsorsClient SupportFinancial FieldNot-For-Profit

About the role

Key responsibilities & impact

Resolve general payroll inquiries for internal teams and clients/vendors
Accurately and efficiently process client payroll contributions
Provide payroll operations support to lower-complexity plan sponsors
Manage payroll activities for assigned large, mega, ultra mega, and not-for-profit books of business with assets over $150,000,000
Process complex and custom client and vendor payroll files according to client-specific requirements
Communicate directly with clients and payroll vendors regarding payroll matters
Coordinate conference calls and meetings to consult and assist clients with payroll questions
Review peer work for quality control
Maintain departmental productivity and quality goals
Research, analyze, and resolve client or technical payroll issues and projects
Follow up on outstanding issues with internal and external clients
Review data and activity, identify root causes, and communicate resolutions
Update payroll processing documentation for specific clients
Apply procedures, special handling, plan bulletins, and plan-level setup rules
Educate self-service clients and assist with payroll concerns

Requirements

What you’ll need

Associate Degree in Business, Finance, or similar field preferred, or equivalent experience
Experience in a cash/financial field preferred
FINRA fingerprinting required
Basic knowledge of recordkeeping processing platforms
Attention to detail and ability to maintain productivity levels
Solid written and verbal communication skills
Detailed-oriented with analytical ability for research
Ability to make quick and accurate assessments of general situations
General knowledge of Microsoft Office products
Ability to interact with teams across various areas dealing with plan and participant transactions
Ability to work in a professional office environment using standard office equipment

Benefits

Comp & perks

Flexible work environment
Fluid career paths
Internal mobility opportunities
Purpose, well-being, and work-life balance support
Welcoming and inclusive environment
Volunteering opportunities
Equal opportunity employment