Participant Communication Strategist

Empower

. Service existing client relationships within the Large/Mega/Not-For-Profit market .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,400 - $117,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in retirement communications and client management, with a strong focus on developing and implementing strategic communication strategies. Proficient in managing budgets, project timelines, and delivering impactful presentations to enhance client satisfaction and financial education.

Highest-signal resume keywords

Retirement Industry ExperienceClient Management ExperienceProject Management SkillsStrong Presentation SkillsFINRA Fingerprinting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retirement CommunicationsDefined Contribution PlansDefined Benefit PlansFinancial Services KnowledgeCommunication DeliverablesVariable Data PersonalizationMulti-Channel DeliveryMicrosoft Office SuiteStyle Guides KnowledgeBudget Management

Soft Skills

Strong Written Communication SkillsStrong Oral Communication SkillsNegotiation SkillsConflict Management SkillsAdaptability

Certifications & Qualifications

FINRA Fingerprinting

Industry Keywords

Corporate BenefitsRegulatory ComplianceClient Relationship ManagementParticipant CommunicationFinancial EducationWellness StrategiesCreative BriefsCampaign ManagementClient ProfitabilityService Team Collaboration

About the role

Key responsibilities & impact

Service existing client relationships within the Large/Mega/Not-For-Profit market
Develop, implement, manage and measure participant communications strategies across multiple touchpoints and channels
Combine financial services expertise, strategic communications, product knowledge and client management to improve retirement readiness
Ensure client satisfaction while managing client profitability with the service team
Deliver accurate and timely plan-activity communications and strategic action-based campaigns
Guide clients in improving financial education and participant wellness through existing tools
Review and recommend communication design and delivery strategies while managing a book of business
Oversee participant communication budgets, deliverables, quality control, timelines, metrics and planning
Present new concepts and campaign updates in client meetings via in-person meetings, webcasts or phone
Explain complex concepts and build consensus with client contacts
Engage the Retirement Education Team for employee meetings and presentations/webcasts
Complete creative briefs for complex initiatives as required by Marketing
Execute client initiatives within assigned budgets
Coordinate workflows and deliverables through completion
Travel up to 20% to manage existing client relationships
Manage projects to remain within timelines and budgets
Manage client budgets and identify out-of-scope costs
Collaborate with service, communications/education, product, operations and marketing teams, as well as clients and advisors/consultants
Work under communications management supervision and escalate only the most complex issues

Requirements

What you’ll need

Bachelor's degree in marketing, business, journalism, communications, finance or relevant field
FINRA fingerprinting required
Typically a minimum of five years of retirement industry experience
Knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance
Typically a minimum of five years of retirement communications experience
Experience with required and discretionary communication deliverables
Familiarity with variable data, personalization and multi-channel delivery approaches to communications
Typically a minimum of five years of client management experience in corporate benefits, communications or marketing
Exceptional project management skills
Advisor/Intermediary relationship experience and understanding of their role
Strong presentation skills
Strong written and oral communication skills
Competency in Microsoft Office Suite and aptitude to quickly learn other systems/software
Knowledge of style guides
Strong negotiation and conflict management skills; ability to anticipate and overcome potential objections
Adaptability to a fluid work environment and seasonal workload spikes
Understanding of communication budgets and client relationship expense variables
Physical ability to travel by air, automobile, train and other transportation
Must be authorized to work for any employer in the U.S.; no employment visa sponsorship, including CPT/OPT

Benefits

Comp & perks

Medical, dental, vision and life insurance
401(k) plan with generous company matching contributions (up to 6%)
Financial advisory services
Potential company discretionary contribution
Broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment with the option to wear jeans
Generous paid time off upon hire
Ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Paid parental leave
Paid short- and long-term disability
Family and Medical Leave (FMLA)
Business Resource Groups (BRGs)
Reliable high-speed internet and wired connection required for remote work; necessary computer equipment provided