Participant Communication Strategist

Empower

. Service existing client relationships within the Large/Mega/Not-For-Profit market .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,400 - $112,175 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships within the retirement industry, focusing on strategic communications and participant engagement. Proficient in project management, budget oversight, and delivering impactful communication strategies to enhance client satisfaction and financial education.

Highest-signal resume keywords

Retirement Industry ExperienceClient Management ExperienceProject Management SkillsStrong Presentation SkillsFINRA Fingerprinting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retirement CommunicationsDefined Contribution PlansDefined Benefit PlansNon-Qualified PlansFinancial Services KnowledgeCommunication DeliverablesVariable Data PersonalizationMulti-Channel Delivery ApproachesBudget ManagementStyle Guides Knowledge

Soft Skills

Strong Written Communication SkillsStrong Oral Communication SkillsNegotiation SkillsConflict Management SkillsAdaptability

Tools & Technologies

Microsoft Office SuiteCommunication ToolsProject Management SoftwareWebcast PlatformsRemote Work Technology

Certifications & Qualifications

FINRA Fingerprinting

Industry Keywords

Client SatisfactionParticipant WellnessFinancial EducationStrategic Action-Based CampaignsCommunication BudgetsCorporate BenefitsRegulatory ComplianceAdvisor/Intermediary RelationshipsMarketing Creative BriefsWorkflow Processes

About the role

Key responsibilities & impact

Service existing client relationships within the Large/Mega/Not-For-Profit market
Develop, implement, manage and measure participant communications strategies for strategic clients
Combine financial services knowledge, strategic communications, product expertise and client management to improve retirement readiness
Ensure client satisfaction while managing client profitability with the service team
Deliver accurate and timely plan-activity communications and strategic action-based campaigns to influence participant behavior
Guide clients in improving financial education and participant wellness through existing tools
Review and recommend communication design and delivery strategies while managing a book of business
Oversee participant communication budgets, deliverables, quality control, timelines, metrics and planning
Present new concepts and campaign updates during client meetings via in-person meetings, webcasts or phone
Explain complex concepts and build consensus with client contacts
Engage the Retirement Education Team for employee meetings and presentations/webcasts
Complete Marketing creative briefs for complex initiatives and tactics
Execute client initiatives within assigned budgets
Coordinate workflow processes through deliverable completion
Manage a book of clients and travel up to 20% of the time
Work under the supervision of communications management and refer only the most complex issues upward
Make decisions to ensure client satisfaction with communications and deliverables
Manage projects to remain within timeline and budget
Manage client budgets and additional out-of-scope costs
Collaborate with service team members, communications/education, product, operations and marketing teams, clients, and advisors/consultants

Requirements

What you’ll need

Bachelor's degree in marketing, business, journalism, communications, finance or relevant field
FINRA fingerprinting required
Typically a minimum of five years of retirement industry experience
Knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance
Typically a minimum of five years of retirement communications experience
Experience with required and discretionary communication deliverables
Familiarity with variable data, personalization and multi-channel delivery approaches to communications
Typically a minimum of five years of client management experience in corporate benefits, communications or marketing
Exceptional project management skills
Advisor/intermediary relationship experience and understanding of their role
Strong presentation skills
Strong written and oral communication skills
Competency in Microsoft Office Suite and aptitude to quickly learn other systems/software
Knowledge of style guides
Strong negotiation and conflict management skills; ability to anticipate and overcome potential objections
Adaptability to a fluid work environment and seasonal workload spikes
Understanding of and adherence to communication budgets and client relationship expense variables
Ability to travel by air, automobile, train and other transportation means
Must be authorized to work for any employer in the U.S.; no employment visa sponsorship, including CPT/OPT
Reliable high-speed internet with a wired connection and a suitable home workspace for remote work

Benefits

Comp & perks

Medical, dental, vision and life insurance
401(k) plan with generous company matching contributions (up to 6%)
Financial advisory services
Potential company discretionary contribution
Broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment with the option to wear jeans
Paid time off program
Ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Paid parental leave
Paid short- and long-term disability
Family and Medical Leave (FMLA)
Business Resource Groups (BRGs)
Flexible work environment
Other necessary computer equipment provided
Opportunity to participate in a bonus program for non-sales positions