Participant Engagement Strategist

Empower

. Lead and manage participant communications and engagement strategies for Large, Mega, and Not-for-Profit clients .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,200 - $101,975 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing participant communications and engagement strategies, with a strong focus on client management and project oversight. Proficient in developing data-driven approaches and multi-channel campaign delivery within the retirement services industry.

Highest-signal resume keywords

Participant EngagementProject ManagementClient ManagementDefined Contribution PlansMulti-Channel Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management SkillsDefined Contribution PlansDefined Benefit PlansNon-Qualified PlansCampaign DeliveryBudget ManagementData-Driven EngagementCommunication StrategyFinancial Concept ExplanationMetrics Reporting

Soft Skills

Relationship BuildingConsensus DrivingNegotiation SkillsConflict ResolutionAdaptability

Tools & Technologies

Microsoft Office SuiteWorkfrontSalesforceDigital Engagement PlatformsGenerative AI Tools

Industry Keywords

Retirement ServicesCorporate BenefitsEducationMarketingClient Consultant

About the role

Key responsibilities & impact

Lead and manage participant communications and engagement strategies for Large, Mega, and Not-for-Profit clients
Manage ad-hoc initiatives including Merger & Acquisition transitions, plan design rollouts, and annual enrollment campaigns
Develop and implement virtual-first, data-driven engagement approaches
Influence participant behavior and drive measurable outcomes
Serve as a trusted client consultant by presenting strategies, gaining consensus, and providing regular updates in person, virtually, and by phone
Partner with Relationship Management, Communications, Education, Marketing, Product, clients, advisors, and intermediaries
Define campaign scope, logistics, and success metrics
Oversee project workflow including planning, creative briefing, approvals, budget tracking, and metrics reporting
Create and tailor engagement materials using templates and custom assets
Align materials with client brand, plan design, and participant needs
Make client recommendations aligned with the appropriate service model and participant wellness goals
Improve return on investment
Mentor less tenured team members
Contribute to department strategy and innovation
Manage a book of clients or projects
Travel up to 20% as needed

Requirements

What you’ll need

Bachelor’s degree in marketing, business, journalism, communications, finance, education, or related field
Minimum of 5–7 years of experience in the retirement services industry
Strong knowledge of defined contribution, defined benefit, and non-qualified plans
At least 5 years of experience in participant engagement, education, or communications
Experience with multi-channel strategy development and campaign delivery
Client management experience in corporate benefits, education, or marketing
Ability to build relationships and drive consensus at all levels
Strong written and verbal communication skills
Ability to explain complex financial concepts clearly and engagingly
Advanced project management skills
Ability to manage multiple deliverables under tight timelines
High competency in Microsoft Office Suite
Familiarity with Workfront, Salesforce, and digital engagement platforms
Familiarity with Generative AI tools for synthesizing information and creating communications
Understanding of budget management and reporting
Ability to align campaign recommendations to client goals
Adaptability to a fast-paced environment with seasonal volume fluctuations
Strong interpersonal, negotiation, and conflict resolution skills
Must be authorized to work for any employer in the U.S.; employment visa sponsorship unavailable, including CPT/OPT
Ability to travel by air, automobile, train, and other transportation means
Reliable high-speed internet with a wired connection and suitable home workspace for remote work

Benefits

Comp & perks

Medical, dental, vision and life insurance
401(k) plan with generous company matching contributions (up to 6%)
Financial advisory services
Potential company discretionary contribution
Broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment with the option to wear jeans
Generous paid time off upon hire
Ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Paid parental leave
Paid short- and long-term disability
Family and Medical Leave (FMLA)
Business Resource Groups (BRGs)
Flexible work environment
Other necessary computer equipment provided for remote and hybrid positions