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About the role
Key responsibilities & impact- Lead and motivate Senior Retirement Consultants specializing in marketing and outbound-driven campaigns
- Generate opportunities through calls to a wide variety of lead sources
- Assist customers with distributions into or out of plans, saving, investing, consolidation, and additional products or services based on participant needs
- Drive high-performing senior-level Workplace Planning and Advice teams toward customer-deepening goals and successful campaign strategies
- Develop and implement strategies supporting new initiatives and products through employee adoption and execution
- Partner with marketing and analytics to generate outbound email, mail, and phone campaigns
- Manage headcount and business targets to ensure department targets are achieved
- Partner with internal DC relationship/channel management teams to ensure associates are trained and prepared for campaign expectations
- Set and drive periodic targets for activities, conversations, call quality, and related metrics
- Develop and monitor service and outcome standards to enhance caller experience and increase impact rates
Requirements
What you’ll need- Bachelor's Degree or an equivalent combination of education and professional work experience
- FINRA Series 7, 24, and 63 registrations required within corporate-established timelines; Series 9/10 acceptable in lieu of Series 24
- FINRA fingerprinting required
- FINRA 65/66 registrations permissible
- 3-5 years of relatable financial experience and/or leadership
- 2-4 years demonstrated success in financial services
- In-depth understanding of IRAs, retirement investment products/services and the qualified retirement plan environment
- Proven experience leading by example and fostering professional growth, best-practice sharing, and organizational learning
- Ability to advocate for customer and associate input and address procedural, systemic, and resource constraints
- Proficient knowledge of Windows and Microsoft Office Software, including Word, Excel, and PowerPoint, plus file manipulation skills on a PC
- Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable, including CPT/OPT
- Reliable high-speed internet with a wired connection and a suitable home workspace; fiber, cable, or DSL internet required for remote work
Benefits
Comp & perks- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) open to all
- Bonus program opportunity for non-sales positions
- Sales incentives and, in some instances, a bonus plan for sales positions
- Flexible work environment
- Reliable high-speed internet and wired connection; necessary computer equipment provided for remote and hybrid positions
