Client Success Executive II

EMS Management & Consultants, Inc.

. Independently manage a portfolio of healthcare client accounts .

Posted 10/13/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $60,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare client account management, focusing on client satisfaction, retention, and financial performance. Proficient in analyzing revenue cycle data and communicating compliance updates while leading client engagements and presentations.

Highest-signal resume keywords

Healthcare Client Account ManagementRevenue Cycle AnalysisClient Relationship ManagementHealthcare Billing KnowledgeSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare BillingRevenue Cycle ManagementData AnalysisAccount ManagementRegulatory Compliance

Soft Skills

Analytical SkillsPresentation SkillsRelationship ManagementProblem-SolvingCommunication Skills

Tools & Technologies

SalesforceSmartsheetMS Project

Industry Keywords

Client SatisfactionFinancial PerformanceOperational OptimizationContract RenewalsClient Engagement

About the role

Key responsibilities & impact

Independently manage a portfolio of healthcare client accounts
Drive client satisfaction, retention, and financial performance
Apply EMS billing and account management knowledge to support client performance and financial outcomes
Resolve client escalations independently and involve leadership when necessary
Identify risks, trends, opportunities, and improvement areas within client accounts
Share knowledge, best practices, and guidance with peers
Analyze revenue cycle, accounts receivable, and operational data
Lead client meetings, presentations, and business reviews
Set agendas, present performance insights, facilitate discussions, and drive action plans
Communicate compliance and regulatory updates to clients and support implementation
Partner with internal teams on services, projects, and implementation activities
Identify financial improvement, operational optimization, and value expansion opportunities
Maintain accurate documentation of client interactions, decisions, and deliverables
Support contract renewals and client engagement and retention strategies
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field
3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles
Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts
Strong analytical, presentation, and relationship-management skills
Ability to manage competing priorities, deadlines, and client expectations independently
Proficiency in English for job-related communication
Experience using Salesforce, Smartsheet, MS Project, or similar client management and project tracking tools preferred
Experience in EMS or healthcare revenue cycle environments preferred
Candidates must reside in North Carolina
Applicants must be authorized to work in the United States now and in the future
This role does not offer current or future visa sponsorship
Ability to travel frequently to support client needs and attend company meetings
Ability to perform prolonged sitting, speaking, listening, reading, writing, typing, and computer mouse operation

Benefits

Comp & perks

Discretionary bonus plan
Retirement plan
Health coverage
Paid time off
Comprehensive benefit package
Necessary equipment provided, including a computer, monitor, keyboard, mouse and headset
Reasonable accommodations for qualified individuals with disabilities
Quiet, private workspace requirement for approved remote/hybrid employees
Reliable internet connection required for hybrid/remote work