Collections Specialist

EMS Management & Consultants, Inc.

. Place outbound phone calls efficiently and professionally .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while efficiently managing collection accounts and adhering to compliance policies. Proficient in data entry and Microsoft Office, with the ability to handle challenging situations with professionalism and tact.

Highest-signal resume keywords

Customer Service SkillsVerbal Communication SkillsData Entry SkillsMicrosoft Office ProficiencyCollection Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPayment ProcessingAccount ManagementCall DocumentationProblem Solving

Soft Skills

CommunicationMulti-taskingResourcefulnessProfessionalismTact

Tools & Technologies

Microsoft Office

Certifications & Qualifications

ACA Certification

Industry Keywords

Compliance PoliciesDelinquent AccountsPayment ArrangementsCustomer AccountsOutbound Calls

About the role

Key responsibilities & impact

Place outbound phone calls efficiently and professionally
Notify consumers of delinquent accounts by telephone to solicit payment
Receive payments by telephone for customer accounts
Manage and follow up on assigned collection accounts
Document provided information and call outcomes accurately, efficiently, clearly, and concisely
Identify situations appropriate for transferring or escalating calls to senior advisors, supervisors, or management
Conduct job tasks, calls, and interactions professionally, respectfully, positively, and in accordance with compliance policies and government regulations
Support and demonstrate the company mission and values
Assist with special projects as directed
Participate in relevant meetings or events
Perform other necessary tasks assigned by the supervisor
Discuss and negotiate payment arrangements and solutions with patients to resolve outstanding accounts

Requirements

What you’ll need

Excellent customer service skills
Strong verbal, written, and telephone communication skills
Strong computer skills
Ability to maintain confidentiality and communicate effectively
Ability to multi-task
Ability to handle disgruntled callers professionally, effectively, and with tact
Strong data entry skills
Resourcefulness and independence adequate to efficiently utilize resources to solve problems and complete tasks
Working knowledge of Microsoft Office programs
Collection experience is helpful, but not required
ACA certification is a plus, but not required
Must be able to work the 1pm-9pm CST shift
Applicants must be authorized to work in the United States now and in the future
This role does not offer current or future visa sponsorship

Benefits

Comp & perks

Flexible Scheduling
Career development plans
Weekly wellness seminars
Comprehensive benefit package
Remote opportunities
All equipment provided
Discretionary bonus plan
Retirement plan
Health coverage
Paid time off
Reasonable accommodations for qualified individuals with disabilities