Customer Service Professional, Inbound

EMS Management & Consultants, Inc.

. Answer and conduct phone calls and other customer service tasks in a timely, professional, and courteous manner .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service, medical billing, and compliance with HIPAA regulations while effectively communicating and collaborating with diverse teams. Proficient in data entry and maintaining high accuracy in documentation and turnaround times.

Highest-signal resume keywords

Medical Billing ExperienceHIPAA CertificationStrong Written And Verbal Communication SkillsData Entry SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingData EntryInsurance FilingCall DocumentationCustomer ServiceCompliance AdherenceProblem ResolutionTime ManagementDetail OrientationReimbursement Knowledge

Soft Skills

Effective CollaborationProfessional CommunicationAdaptabilityOrganizational SkillsMentoring

Tools & Technologies

Rescue Net BillingSOPsQuestion QueueClient SpecificationsEMSMC Website

Certifications & Qualifications

HIPAA Certification

Industry Keywords

MedicareMedicaidPatient ReimbursementAccounts ReceivableCompliance Policies

About the role

Key responsibilities & impact

Answer and conduct phone calls and other customer service tasks in a timely, professional, and courteous manner
Identify callers’ needs and determine appropriate actions, including clarifying charges/payments, collecting, adding, updating, and filing insurance, resolving complaints, and notifying relevant parties
Use job aids, SOPs, Question Queue, and Client Specifications
Notify supervisors or management of complaints that cannot be resolved on the first call
Address callers’ needs while completing and closing calls courteously and professionally
Accurately document each call and outcome in Rescue Net Billing
Identify situations for transferring or escalating calls to senior advisors, supervisors, or management
Detect caller patterns and provide feedback to supervisors to reduce or prevent future calls
Conduct tasks and interactions according to company compliance policies and applicable government regulations
Support and demonstrate the company mission and values
File insurance information provided by patients on the EMSMC website
Mentor new hires
Perform other tasks assigned by the supervisor
Assist with special projects
Maintain required turnaround times
Maintain Customer Service call audit and HIPAA scores of 98%

Requirements

What you’ll need

High School Diploma
Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
Strong, effective, and professional written and verbal communication skills
Ability to collaborate effectively with multi-departmental and diverse teams
Strong, accurate typing and data entry skills
Ability to learn, understand, and work within specific client requirements
Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
Ability to function well within a cross-functional team setting and independently
Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
Detail-oriented
Previous medical billing and/or accounts receivable experience
HIPAA certification
Strong MS Office skills with the ability to manipulate data and create formulas in Excel
Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship
Ability to perform the essential functions of the position

Benefits

Comp & perks

Flexible Scheduling
Career development plans
Weekly wellness seminars
Comprehensive benefit package
Remote opportunities
All equipment provided
Discretionary bonus plan
Retirement plan
Health coverage
Paid time off
Other benefits provided in accordance with applicable law