Account Service Dispatcher I

Emsar

. Create work orders for designated clients .

Posted 10/10/2026full-timeRemote • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage work orders efficiently while adhering to established procedures and standards. Proficient in using CRM systems and Microsoft Office Suite to support service operations.

Highest-signal resume keywords

Customer Service ExperienceWork Order ManagementCRM System ProficiencyMicrosoft Office SuiteUnderstanding of SLA and KPI

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Work Order CreationData EntryService Level Agreement UnderstandingKey Performance Indicator UnderstandingAnalytical Skills

Soft Skills

Interpersonal CommunicationWritten CommunicationAbility to Work Under PressureAttention to Detail

Tools & Technologies

Client CRM SystemMulti-Line PhonesOffice EquipmentCloud-Based Software

Certifications & Qualifications

High School Diploma or EquivalentAssociate's Degree or Trade School Degree

Industry Keywords

Call CenterService EnvironmentStandard Operating Procedures

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Create work orders for designated clients
Dispatch work orders as requested
Perform entry-level work order closure processes
Exercise entry-level judgment and analytical skills to identify, investigate, and escalate findings
Assist with mapping coordinates for efficient travel as needed
Assist with incoming calls
Enter service data into the client CRM system as needed
Follow call center and L1 Support scripts and standard operating procedures
Review work orders and submit them to clients
Coordinate/interface with cross-functional teams as needed
Perform additional duties assigned by the supervisor or manager

Requirements

What you’ll need

High School Diploma or Equivalent
1+ years customer service and/or call center experience
Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
Good interpersonal and written communication skills
Ability to operate computers, multi-line phones and other office equipment
Proficient in Microsoft Office Suite and other cloud-based software
Alternatively, Associate's degree and/or Trade school degree and above
0-2 years customer service and/or call center experience for the associate/trade school pathway
Experience working in a service environment
Ability to lift and carry 50 lbs.
Ability to sit, stand, bend, and reach for periods exceeding 4 hours
Comfortable working under pressure and on deadlines
Ability to follow detailed, defined procedures
Must comply with company policies, procedures, and standards