Customer Care Specialist

Enable Dental

. Respond to patient inquiries via phone, email, and online chat .

Posted 10/7/2026full-timeOregon • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and problem-solving skills while effectively managing patient inquiries and scheduling in a healthcare environment. Proficient in CRM software and committed to enhancing patient experience through collaboration and empathy.

Highest-signal resume keywords

Customer Service ExperienceCRM Software ProficiencyVerbal And Written Communication SkillsProblem-Solving AbilitiesMedical/Dental Terminology Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPayment ProcessingPatient Record MaintenanceRoute Planning SupportCustomer Care Process Improvement

Soft Skills

Active ListeningEmpathyPatienceMultitaskingTime Management

Tools & Technologies

CRM SystemOffice Applications

Certifications & Qualifications

High School DiplomaAssociate's DegreeBachelor's Degree

Industry Keywords

HealthcareMobile Dental CarePatient ExperienceInsurance InquiriesCall Center

About the role

Key responsibilities & impact

Respond to patient inquiries via phone, email, and online chat
Provide information about services, scheduling, and billing
Schedule and reschedule appointments
Support route planning for mobile dental teams
Address patient and caregiver concerns and resolve issues
Maintain accurate patient records in the CRM system
Collaborate with clinical and operations teams
Educate patients about mobile dental care
Handle insurance inquiries and assist with payment processing
Improve customer care processes and patient experience

Requirements

What you’ll need

High school diploma or equivalent
2+ years of experience in a customer service or call center role, preferably in a healthcare setting
Exceptional verbal and written communication skills
Strong active listening and problem-solving abilities
Proficiency in using CRM software and other office applications
Ability to multitask, prioritize, and manage time effectively in a dynamic environment
Empathy, patience, and a genuine desire to help others
Associate's or Bachelor's degree preferred
Familiarity with medical/dental terminology is a plus
Availability for Monday–Friday schedules during 11a–8p EST, 10a–7p CST, or 8a–5p PST

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
401(k) plan with 3% match
Life Insurance
Generous Paid Time Off