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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management within the SaaS industry, focusing on strategic account management, customer engagement, and driving product adoption. Proven ability to communicate effectively with C-level stakeholders and manage customer metrics such as NPS and CSAT.
Highest-signal resume keywords
Customer Success ManagementStrategic Account ManagementStakeholder CommunicationRetention MetricsSaaS Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementRisk MitigationAccount PlanningProduct AdoptionMetrics Management
Soft Skills
Organizational SkillsEffective CommunicationPrioritization SkillsAdaptabilityMentoring
Tools & Technologies
Planhat
Certifications & Qualifications
Advanced Customer Success Training
Industry Keywords
SaaSStrategic CustomersEnterprise CustomersCustomer RetentionSupply Chain Experience
About the role
Key responsibilities & impact- Manage the overall success of assigned Strategic and Enterprise customers throughout their partnership with Enable
- Help customers achieve goals, positive business outcomes, and maximum value from Enable’s platform
- Remain engaged during implementation and promptly mitigate risks and issues
- Support onboarding, feature implementation, and legacy-system retirement milestones
- Build trusted-advisor relationships and identify opportunities for additional Enable resources and solutions
- Drive product adoption, customer value, renewals, retention, upsells, and expansions
- Present to stakeholders from end users through C-level executives
- Serve as escalation point and own risk mitigation and resolution plans
- Develop tailored Strategic Account plans and counsel customers on program direction and strategy
- Gather customer feedback and collaborate with Product, Sales, Support, Revenue, and implementation teams
- Manage NPS and CSAT metrics and identify at-risk accounts
- Mentor peers and contribute to departmental goals, OKRs, projects, and process improvements
- Maintain accurate customer records in Planhat
- Support screening, interviewing, and onboarding new starters when requested
Requirements
What you’ll need- Minimum of 6 years of experience in Customer Success management within the SaaS industry
- Proven experience managing customers across Strategic and Enterprise segments
- Proven track record of success in achieving departmental and individual goals
- Highly organized and able to coordinate several senior internal and external stakeholders
- Track record of positive expansion and retention metrics in Customer Success roles
- Effective communication with C-level stakeholders
- Exceptional prioritization skills
- Ability to work effectively with internal teams
- Adaptability in a fast-changing, hyper-growth environment
- Prior rebate or supply chain industry experience preferred
- Familiarity with Enable’s offerings and customer base preferred
- Advanced Customer Success or related training/certifications preferred
- Occasional travel may be required
Benefits
Comp & perks- Paid Time Off
- Lucrative bonus plan subject to company or individual performance
- Equity program with additional options tied to tenure and performance
- Internal mobility program and career growth opportunities
- Workshops and courses for professional development
- Pet-friendly offices
- Inclusive, accessible, harassment-free workplace
- Reasonable adjustments during recruitment or in the role