Client Support Representative

EnableComp

. Retrieve and acquire medical documentation from client systems, including implant invoices, UB-04 documents, Explanations of Benefits, and medical record components .

Posted 10/5/2026full-timeRemote • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical documentation retrieval, data entry, and claims processing within healthcare operations. Proficient in managing multiple tasks while adhering to established standards and maintaining attention to detail.

Highest-signal resume keywords

Medical Documentation RetrievalClaims ProcessingData EntryMS Office ProficiencyHealthcare Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Claims DocumentationData Handling StandardsClient ReconciliationKPI StandardsDocument ManagementWorkflow AnalysisProcess ImprovementAttention to DetailFast-Paced Environment AdaptabilityMulti-Tasking

Soft Skills

Strong CommunicationOrganizational SkillsProfessional InteractionProblem-SolvingWillingness to Learn

Tools & Technologies

E360 PlatformClient SystemsEnableComp Platforms

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare OperationsRevenue CyclePayer/Provider Data ProcessesDocument Management Environment

About the role

Key responsibilities & impact

Retrieve and acquire medical documentation from client systems, including implant invoices, UB-04 documents, Explanations of Benefits, and medical record components
Submit document request lists and monitor outstanding requests
Scan, upload, and store medical documentation and confidential patient health information in accordance with data handling standards
Compile client reconciliations by gathering and organizing data from client systems and EnableComp platforms
Research closed and returned claims, resolve open items, post adjustments, enter refund and payment research requests, and review or rebill missing claims
Support prebill work queue resolution while maintaining established KPI standards
Partner with the Client Delivery team to communicate operational findings and escalate client-impacting issues
Identify and report client system issues, workflow barriers, and process gaps
Identify and escalate recurrent process gaps contributing to claims appearing on reconciliations
Maintain accurate, real-time documentation in the E360 platform
Perform accurate and timely data entry across multiple systems
Move work efficiently through the department and cooperate with other departments
Follow standard operating procedures and provide process improvement feedback
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred
Familiarity with medical claims documentation and payer/provider data processes preferred
Equivalent combination of education and experience will be considered
Strong computer proficiency
Basic office applications, including MS Office (Word, Excel, and Outlook)
Regular and predictable attendance
Ability to handle large volumes of work with close attention to detail
Ability to work in a fast-paced environment with a strong sense of urgency
Ability to work under limited supervision, manage multiple tasks, and prioritize assignments within time constraints
Ability to communicate issues, problems, and results affecting task completion timelines
Ability to interact professionally at multiple organizational levels
Strong organizational skills and attention to detail
Willingness to learn and adapt in a dynamic operational environment
Adherence to EnableComp’s Core Values, Vision, and Mission

Benefits

Comp & perks

Full-time employment
Professional growth and development opportunities
Tools, resources, and support for career development
Flexible, family-oriented work culture
Work-life balance support
Remote work arrangement