Client Support Specialist

EnableComp

. Retrieve and acquire medical documentation from client systems, including implant invoices, UB-04 documents, Explanations of Benefits, and medical record components .

Posted 9/21/2026full-timeRemote • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical documentation retrieval, data entry, and reconciliation processes within healthcare operations. Proficient in using MS Office and E360 platform while adhering to data-handling standards and operational KPIs.

Highest-signal resume keywords

Medical Documentation RetrievalData Entry AccuracyHealthcare Operations ExperienceMS Office ProficiencyClient Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Claims DocumentationData ReconciliationDocument ManagementKPI MonitoringClaims ResearchRefund ProcessingWorkflow ImprovementAttention to DetailFast-Paced Environment AdaptabilitySOP Adherence

Soft Skills

Organizational SkillsEffective CommunicationProfessional InteractionTime ManagementAdaptability

Tools & Technologies

E360 PlatformClient SystemsEnableComp PlatformsOffice Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare OperationsRevenue CyclePayer/Provider Data ProcessesConfidential Patient Health InformationOperational Findings

About the role

Key responsibilities & impact

Retrieve and acquire medical documentation from client systems, including implant invoices, UB-04 documents, Explanations of Benefits, and medical record components
Submit document request lists and monitor outstanding requests
Scan, upload, and store medical documentation and confidential patient health information in accordance with data-handling standards
Compile client reconciliations by gathering and organizing data from client systems and EnableComp platforms
Research closed and returned claims, resolve open items, post adjustments, enter refund and payment research requests, and review or rebill missing claims
Support prebill work queue resolution while meeting established KPI standards
Partner with Client Delivery to communicate operational findings and escalate client-impacting issues
Identify and report client system issues, workflow barriers, and process gaps
Identify and escalate recurrent reconciliation-related process gaps
Maintain accurate real-time documentation in the E360 platform
Use multiple systems for accurate and timely data entry
Assist with departmental workflow and cross-department cooperation
Follow SOPs and provide feedback on process improvement opportunities
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred
Familiarity with medical claims documentation and payer/provider data processes preferred
Equivalent combination of education and experience will be considered
Strong computer proficiency
Basic office applications, including MS Office (Word, Excel, and Outlook)
Ability to perform each essential duty satisfactorily
Regular and predictable attendance
Ability to handle large volumes of work while paying close attention to detail
Ability to work in a fast-paced environment with a strong sense of urgency
Ability to work under limited supervision, manage multiple tasks, and prioritize assignments within time constraints
Ability to effectively communicate issues, problems, and results impacting task-completion timelines
Ability to interact professionally at multiple organizational levels
Strong organizational skills and attention to detail
Willingness to learn and adapt in a dynamic operational environment
Adherence to EnableComp’s Core Values, Vision, and Mission

Benefits

Comp & perks

Equal Opportunity Employer commitment and discrimination-free workplace
Professional growth and development opportunities
Tools, resources, and support for career growth
Flexible, family-oriented culture supporting work-life balance