Director, Client Success – Revenue Cycle

EnableComp

. Participate throughout the client lifecycle, including sales, implementations, project go-lives, business reviews, and cross-sell identification .

Posted 9/22/2026full-timeRemote • Tennessee • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management within the healthcare technology sector, focusing on client success, KPI management, and effective communication. Proficient in utilizing CRM software and MS Office to enhance client engagement and reporting.

Highest-signal resume keywords

Account Management ExperienceHealthcare Technology Industry KnowledgeCRM Software ProficiencyClient Success ManagementPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementKPI ManagementClaims BillingIT/EDI SystemsData AnalysisClient ReportingProject ManagementRevenue Cycle ManagementProcess ImprovementClient Performance Tracking

Soft Skills

Client-Service OrientationEffective CommunicationProblem-SolvingAdaptabilityStress Management

Tools & Technologies

Salesforce.comMS OfficeExcelWordOutlook

Industry Keywords

Healthcare TechnologyClient LifecycleCross-Sell OpportunitiesClient SatisfactionBusiness Reviews

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Participate throughout the client lifecycle, including sales, implementations, project go-lives, business reviews, and cross-sell identification
Oversee Client Success activities for designated clients
Coordinate with EnableComp leadership to execute duties professionally and timely
Serve as an ambassador for a fast-paced, detail-oriented, supportive team
Manage KPI metrics, customer surveys, scoring, and client retention goals
Track client performance goals and conduct regular status and progress reviews
Generate and deliver monthly and quarterly client reporting packages
Collaborate with internal teams on client-specific strategies, action plans, issue resolution, revenue maximization, and cross-sell opportunities
Work with IT and Product Support on file corrections, updates, and automation
Schedule and attend client meetings and conference calls
Develop agendas and presentation materials, create meeting summaries, and generate deliverables
Assist Implementation with process updates and manage post-implementation client deliverables
Manage client obligations and maintain customer satisfaction
Participate in internal client account review meetings
Exercise independent judgment and discretion
Perform other duties as required

Requirements

What you’ll need

Bachelor’s Degree in Business, Sales/Marketing or another related field
7–10 years of demonstrated account management experience in the healthcare technology industry, specifically engaging hospital revenue cycle management
Equivalent combination of education and experience will be considered
Experience with claims billing and IT/EDI systems preferred
Experience with CRM software such as Salesforce.com
Strong computer proficiency and knowledge of MS Office, including Word, Excel, and Outlook
Effective professional presentation skills for communicating analytics, results, and ROI
Strong client-service orientation
Ability to work independently and collaborate with internal departments and leaders
Excellent written and oral communication skills
Experience managing stressful situations and difficult conversations
Strong analysis and problem-solving skills
Ability to manage conflicting priorities and adapt flexibly
Up to 30% travel required

Benefits

Comp & perks

Professional growth and development opportunities
Tools, resources, and support for career growth
Top Workplaces company culture
Equal Opportunity Employer