Director of Client Success – Revenue Cycle Management

EnableComp

. Manage and grow client relationships through hands-on partnership and collaboration with operations and sales leadership .

Posted 10/21/2026full-timeRemote • Tennessee • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, particularly within the healthcare technology sector, with a focus on account management, client retention, and effective communication strategies. Proficient in utilizing CRM software and analyzing client performance metrics to drive revenue maximization and satisfaction.

Highest-signal resume keywords

Account ManagementHealthcare Technology ExperienceCRM Software ProficiencyClient Retention StrategiesPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Lifecycle ManagementClaims BillingKPI Metrics TrackingProject ImplementationData Analysis

Soft Skills

Client-Service OrientationEffective CommunicationProblem-SolvingAdaptabilityStress Management

Tools & Technologies

Salesforce.comMS OfficeEDI Systems

Industry Keywords

HealthcareRevenue Cycle ManagementClient SuccessCross-Sell StrategiesClient Satisfaction

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage and grow client relationships through hands-on partnership and collaboration with operations and sales leadership
Participate in the entire client lifecycle, including sales processes, implementations, project go-lives, business reviews, and cross-sell opportunities
Oversee Client Success activities for designated clients
Coordinate with EnableComp leadership to execute duties professionally and timely
Manage customer surveys, scoring, KPI metrics, and client retention goals
Track client performance goals and conduct regular status and progress reviews
Highlight EnableComp’s value proposition and ROI across product lines
Generate and deliver monthly and quarterly client reporting packages
Develop and implement client-specific communication, resolution, revenue-maximization, and cross-sell strategies
Work with IT and Product Support on file corrections, updates, and automation
Schedule and attend client meetings and conference calls
Develop agendas and presentation materials, create meeting summaries, and generate deliverables
Assist with implementation rollouts and manage post-implementation client deliverables
Manage client obligations and maintain high customer satisfaction
Participate in internal client account review meetings
Exercise independent judgment and discretion
Perform other duties as required

Requirements

What you’ll need

Bachelor’s Degree in Business, Sales/Marketing or other related field of study
7–10 years of demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management
Equivalent combination of education and experience will be considered
Experience with claims billing and IT/EDI systems preferred
Experience with CRM software, such as Salesforce.com
Strong computer proficiency and basic office applications, including MS Office (Word, Excel, and Outlook)
Effective polished professional presentation skills for communicating analytics, results, and ROI
Strong client-service orientation
Ability to work independently and collaborate with internal departments and leaders
Excellent written and oral communication skills
Experience managing stressful situations and difficult conversations
Strong analysis and problem-solving skills
Ability to manage conflicting priorities and adapt flexibly
Up to 30% travel required

Benefits

Comp & perks

Professional growth and development opportunities
Tools, resources, and support for career growth
Top Workplaces-recognized employer
Equal opportunity employment environment
Reasonable accommodations for qualified individuals with disabilities