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Senior Vice President, Client Implementations, Revenue Cycle
EnableComp. Oversee new and existing contract/client implementations, client system conversions, internal onboarding initiatives, enhanced solution design, internal enhancement initiatives, and efficiency enhancements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex software implementations and client integrations, with a strong focus on client satisfaction and operational efficiency. Proven ability to lead project management teams and align business objectives across multiple departments.
Highest-signal resume keywords
Enterprise Software ImplementationProject ManagementClient Relationship ManagementLeadership in Software as a ServiceHealth Information Systems Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ImplementationProject ManagementProcess ImprovementChange ManagementData Analysis
Soft Skills
LeadershipCommunicationProblem SolvingCritical ThinkingOrganizational Skills
Tools & Technologies
Microsoft OfficeMicrosoft ProjectWebinar ToolsInternet-Based Systems
Certifications & Qualifications
PMP Certification
Industry Keywords
Healthcare ManagementClient OnboardingOperational EfficiencyService IntegrationCustomer Service Orientation
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Oversee new and existing contract/client implementations, client system conversions, internal onboarding initiatives, enhanced solution design, internal enhancement initiatives, and efficiency enhancements
- Plan, execute, and coordinate onboarding customers into the EnableComp service suite
- Manage the implementation team of project managers and analysts
- Ensure implementation timelines, deliverables, and client satisfaction
- Lead software-based product implementations and service integration activities
- Guide internal resources and clients on solution design and integration with Health Information Systems and Clearinghouses such as Epic, Soarian, McKesson, Emdeon, and Experian
- Represent the company’s operational expertise and manage executive client relationships
- Resolve client-reported issues and actionable items
- Develop and implement processes to track and measure implementation status, delivery time, quality, and client satisfaction
- Align business and IT roadmaps across Operations, Sales/Marketing, Finance, and IT
- Build processes supporting planning, business continuity, scalable operations, and continual improvement
- Provide status and effectiveness reporting to senior management
- Support Sales & Marketing with pricing, proposals, and prospect presentations or meetings
- Manage process improvement and technology-based projects supporting revenue growth and cost reduction
- Research potential new revenue streams and recommend implementation steps
- Contribute to change management and integration/adoption efforts
Requirements
What you’ll need- Bachelor’s Degree in Business Administration, Healthcare Management, or a related field required
- PMP preferable, not required
- 10+ years experience implementing complex, enterprise software in a software as a service environment, 5+ of which should be in a customer-facing role
- 5+ years in a senior leadership role
- Equivalent combination of education and experience will be considered
- Ability to travel up to 20%
- Regular and predictable attendance
- Strong leadership and team management skills
- Excellent interpersonal and communication skills
- Strong critical thinking, problem solving and decision-making skills
- Experience managing a project management team
- Ability to manage through ambiguity and provide clear direction to the project team
- Proficiency with Microsoft Office (Word, Excel, PowerPoint), webinar tools, Internet-based systems and programs, Microsoft Project and/or other similar project planning tools
- Ability to communicate effectively in writing and verbally
- Excellent organizational skills and a proven customer service orientation
- Detail oriented, organized, and able to multi-task
- Ability to manage multiple projects simultaneously
- Ability to effectively communicate with all levels of client personnel
- Proven record of execution to time and budget
Benefits
Comp & perks- Full-time employment
- Professional growth and development opportunities
- Tools, resources, and support for career growth
- Flexible, family-oriented work culture
- Work-life balance support
- Equal opportunity and nondiscrimination commitment