Advisor, Policy and Procedures

Enbridge

. Develop, implement, and sustain policies and processes supporting contract rate customers and harmonized services .

Posted 9/21/2026full-timeNorth York • CanadaMid-LevelSenior💰 CA$81,090 - CA$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in policy and procedure development, process improvement, and effective communication across diverse teams. Proficient in utilizing analytical skills to investigate issues and recommend practical solutions within a utility or government environment.

Highest-signal resume keywords

Policy And Procedure DevelopmentProcess Improvement ImplementationProject Management Professional DesignationMicrosoft Excel ProficiencyPower BI Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementPolicy DevelopmentAnalytical SkillsProject ManagementTechnical Issue Resolution

Soft Skills

Strong Communication SkillsInterpersonal SkillsRelationship-Building SkillsCritical ThinkingTeam Collaboration

Tools & Technologies

Microsoft PowerPointMicrosoft WordPower BICopilot

Certifications & Qualifications

Project Management Professional Designation

Industry Keywords

Contract CustomersUtility EnvironmentGas Management ServicesCapacity PlanningOrganizational Change

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Develop, implement, and sustain policies and processes supporting contract rate customers and harmonized services
Partner with account managers and cross-functional stakeholders to identify continuous improvement opportunities
Connect engineering, operations, and sales teams to promote consistent policy and procedure interpretation and application
Lead policy sustainment activities and information sessions
Develop supporting procedures and training materials
Coordinate customer and employee communications, including newsletters, meeting materials, publication schedules, and website content
Monitor regulatory developments and serve as a resource for policy- and process-related questions
Investigate and help resolve technical and operational issues arising from policy and procedure changes
Collaborate with operations, engineering, construction, and capacity planning teams
Facilitate meetings, prepare communications and training materials, maintain digital resources, and respond to policy, technical, or operational questions

Requirements

What you’ll need

Post-secondary education or an equivalent combination of education and experience
At least four years of relevant work experience
Strong communication, interpersonal, and relationship-building skills
Ability to work effectively across diverse teams
Demonstrated experience implementing process improvements and supporting organizational change
Sound analytical and critical-thinking skills
Ability to investigate issues, evaluate information, and recommend practical solutions
Highly proficient with Microsoft Excel, PowerPoint, and Word
Working experience using Power BI and Copilot
Experience supporting contract customers or working within a utility or government environment is an asset
Experience in gas management services, gas supply, capacity planning, policy and procedure development, or project management is an asset
Project management professional designation is an advantage
Final candidates may be required to undergo security screening, including a criminal records check

Benefits

Comp & perks

Flexible benefits program covering health, dental, insurance, and disability
Up to 20 weeks of paid parenthood leave for birth-giving parents
Up to 12 weeks of paid parenthood leave for other eligible parents
Retirement savings plans, including a savings plan with company stock as an investment option
Paid time off, vacation, and sick leave
Paid personal days off, depending on location
Paid holidays
Employee and Family Assistance Program
Wellness Program supporting physical, mental, social, and financial well-being
Hybrid FlexWork options, including working from home on Wednesdays and Fridays
Compressed work week schedule option
Flexible start and end times