Customer Care Advisor

Enbridge

. Serve as a contact between Customer Care teams and TIS .

Posted 10/30/2026full-timeAkron • Ohio • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management capabilities, including experience with Agile and Waterfall methodologies, effective communication, and stakeholder engagement. Proven ability to prioritize and manage cross-functional projects while translating operational needs into actionable initiatives.

Highest-signal resume keywords

Project ManagementAgile MethodologyWaterfall MethodologyStakeholder EngagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ReportingTask PrioritizationCross-Functional CoordinationOperational Needs TranslationRisk Assessment

Soft Skills

Excellent CommunicationConflict ResolutionProblem-SolvingCollaborationIndependent Work

Tools & Technologies

Project Management Tools

Industry Keywords

Regulated UtilityEnergy Sector

About the role

Key responsibilities & impact

Serve as a contact between Customer Care teams and TIS
Support the project team in prioritizing projects and tasks
Provide reporting to management teams on project and deliverable status
Provide clear reporting and deliverables on a variety of projects
Coordinate and facilitate cross-functional discussions
Organize, attend, and participate in internal and external partner meetings
Ensure project management tools are updated and current
Track and prioritize project and enhancement requests
Align requests to the Customer Care roadmap
Ensure readiness and clarity of needs before work begins
Prepare and send reports as needed

Requirements

What you’ll need

Related university degree or 4+ years of directly related experience, or equivalent combination of formal education, certification, and experience
Bachelor’s degree in Business, IT, or related field
Excellent communication, stakeholder engagement, and conflict resolution abilities
Strong analytical skills to assess, structure, and prioritize competing business requests
Ability to translate operational needs into clearly defined initiatives, including scope, value, dependencies, and risk
Skilled in facilitating planning, prioritization, and alignment discussions with managers and senior leaders
Effective written and verbal communication skills
Ability to manage cross-functional projects and drive strategic initiatives
Willingness and ability to travel within North America as required
Experience with Agile and Waterfall methodologies preferred
Experience in a regulated utility or energy sector preferred
Strong analytical and problem-solving abilities preferred
Ability to work independently and collaboratively in a fast-paced environment preferred
Office-based role with 25% travel required
Ability to meet stated physical and mental requirements, including computer work, typing, sitting, standing, lifting up to 20 pounds, and communication via telephone

Benefits

Comp & perks

Flexible benefits program covering health, dental, insurance, and disability
Up to 20 weeks of paid maternity and parental leave for birth-giving parents
Up to 12 weeks of paid parental leave for other eligible parents
Retirement savings plans, including a savings plan with company stock as an investment option
Paid time off, vacation, sick leave, paid personal days, and paid holidays
Employee and Family Assistance Program
Wellness Program supporting physical, mental, social, and financial well-being
FlexWork hybrid options: work from home on Wednesdays and Fridays, compressed work week schedule, or flexible start and end times
Potential security screening, including a criminal records check, for final candidates