Senior Commercial Services Specialist

Enbridge

. Manage a portfolio of strategic customer accounts across the Westcoast system .

Posted 11/9/2026full-timeCalgary • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong commercial acumen and strategic thinking to manage customer accounts effectively, translating business priorities into actionable plans while fostering relationships with senior decision-makers. Proficient in navigating regulatory environments and leading cross-functional initiatives to enhance operational performance.

Highest-signal resume keywords

Customer Account ManagementCommercial NegotiationStrategic PlanningRelationship ManagementPipeline Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial AcumenAnalytical SkillsProblem-Solving SkillsOperational CoordinationCapacity Management

Soft Skills

Exceptional CommunicationNegotiation SkillsRelationship BuildingStrategic ThinkingLeadership

Industry Keywords

Natural GasPipeline IndustryEnergy SectorRegulated EnvironmentContract Renewals

About the role

Key responsibilities & impact

Manage a portfolio of strategic customer accounts across the Westcoast system
Serve as the primary commercial contact for customer engagement, communications, contractual matters, and operational coordination
Translate customer business priorities into actionable plans supporting long-term relationships, retention, and commercial opportunities
Build and maintain relationships with senior decision-makers and commercial and operational contacts
Drive customer issues through to resolution
Translate customer needs into practical service solutions and communicate their value
Align with Business Development and internal teams on retention, recontracting, service improvements, and system growth opportunities
Lead commercial negotiations and customer discussions regarding service offerings, contract renewals, and evolving business requirements
Analyze customer activity, company announcements, research, utilization patterns, industry developments, market conditions, and operational trends
Assess business and customer implications and develop commercial responses and recommendations
Mobilize cross-functional teams to execute account priorities
Lead or influence internal working groups and initiatives involving customer service, commercial processes, outage management, and operational performance
Establish actions and accountability, and escalate unresolved issues
Lead customer and stakeholder engagement, including Tolls and Tariff Task Force relationships, forums, and task forces
Coordinate meetings and serve as backup chair for monthly TTTF meetings
Oversee rate and regulatory filings for relevant reference pipelines and utilities and assess their implications

Requirements

What you’ll need

University degree in Business, Commerce, Economics, Engineering, or a related discipline
7+ years of progressively responsible experience in the natural gas, pipeline, energy, or related industry
Ability to build trusted relationships across customer organizations and engage senior decision-makers
Ability to translate customer business priorities into actionable account plans
Strong commercial and financial acumen
Strategic thinking and analytical, planning, and problem-solving skills
Understanding of pipeline operations, transportation contracts, customer account management, and commercial processes within a regulated environment
Exceptional communication, negotiation, and relationship management skills
Experience interacting with senior leadership and external customers
Ability to manage competing priorities and lead cross-functional initiatives
Experience with outage planning, capacity management, scheduling, or operational coordination considered an asset
Legally authorized to work in Canada without employment-based sponsorship now or in the future
May be required to undergo security screening, including a criminal records check

Benefits

Comp & perks

Flexible benefits program covering health, dental, insurance, and disability
Up to 20 weeks of paid maternity leave for birth-giving parents
Up to 12 weeks of paid parental leave for other eligible parents
Retirement savings plans, including a savings plan with company stock as an investment option
Paid time off, vacation, sick leave, paid personal days, and paid holidays
Employee and Family Assistance Program
Wellness Program supporting physical, mental, social, and financial well-being
Hybrid FlexWork model with work-from-home options on Wednesdays and Fridays for eligible employees
Compressed work week option for eligible employees
Flexible start and end times for eligible employees