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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer activation, onboarding, and product enablement, utilizing AI and automation to enhance the customer experience. Proficient in tracking activation metrics and facilitating group sessions to drive product adoption and ensure customer success.
Highest-signal resume keywords
Customer Activation ManagementOnboarding FacilitationCRM/CSP ProficiencyData-Driven Decision MakingAI and Automation Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product EnablementActivation Metrics TrackingMilestone ManagementOnboarding Program DevelopmentWebinar Facilitation
Soft Skills
Strong Communication SkillsOne-on-One FacilitationAccount PrioritizationProblem-Solving MindsetAdaptability in Fast-Paced Environments
Tools & Technologies
CRM SystemsCSP PlatformsAI-Assisted WorkflowsAutomation ToolsLearning Hub Resources
Industry Keywords
Customer SuccessProduct AdoptionActivation ThresholdsOnboarding FrictionEntrepreneurial Environment
About the role
Key responsibilities & impact- Own the customer activation experience from Launch Planning through Graduation
- Guide customers through onboarding, product enablement and training
- Lead live kickoffs, product walkthroughs, working sessions and check-ins
- Tailor standardized onboarding plans and use AI to personalize customer guidance
- Drive assigned accounts to defined activation thresholds within target timelines
- Share mutual plans with dates at kickoff
- Track milestone progress and activation status in CRM/CSP
- Graduate independently capable customers and escalate stalled accounts with documented reasons
- Deliver group onboarding sessions, webinars and cohort programs
- Direct customers to in-product flows, guides, checklists and Learning Hub resources
- Use automation, in-app guidance and AI-assisted workflows to scale onboarding
- Partner with Account Managers on re-adoption, retraining and product enablement
- Document outcomes and recommendations before transitioning accounts
- Own activation, time-to-activation, self-serve activation, milestone attainment, graduation and rescue-play metrics
- Surface onboarding friction, recurring questions and content gaps
- Improve playbooks, call guides, templates and knowledge base content
- Share effective practices across the team
Requirements
What you’ll need- Deep knowledge of Encircle’s products and customers
- Ability to own and prioritize a high volume of accounts
- Track record of driving product adoption and time-to-value through hands-on customer work
- Excellent one-on-one facilitation skills
- Comfortable supporting group onboarding and webinars
- Data-driven mindset and accountability to activation metrics and benchmarks
- Fluency with CRM/CSP systems for tracking accounts, milestones and activation status
- Eagerness to use AI and automation
- Strong, clear communication skills
- Comfort in a fast-paced, entrepreneurial environment
- Must be located in Canada
Benefits
Comp & perks- Flexible hours
- Self-managed vacation
- Remote-first work arrangement
- Access to collaboration hub in Kitchener
- Learning and career development support
- Well-being support
- Accessibility accommodations throughout the hiring process