Client Services Representative

Encore Health Advisors

. Provide exceptional client service .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service within the healthcare insurance sector, particularly with Medicare plans, while maintaining compliance with CMS requirements. Proficient in managing high call volumes and utilizing CRM systems to enhance client interactions and support.

Highest-signal resume keywords

Client Services ExperienceMedicare KnowledgeSalesforce ProficiencyProblem-Solving SkillsBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medicare Parts A, B, C, D KnowledgeCRM Systems ProficiencyDocument ManagementQuality Assurance AdherenceAttention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningEmpathyAdaptability

Tools & Technologies

SalesforceMicrosoft OfficeOnline PortalsVirtual Meeting Platforms

Industry Keywords

Healthcare InsuranceCMS ComplianceClient SupportHigh-Volume Call HandlingPerformance Targets

About the role

Key responsibilities & impact

Provide exceptional client service
Handle inbound and outbound follow-ups about Medicare Parts A, B, C (Advantage), and D (Drug) plans
Resolve questions about coverage, premiums, provider networks, and benefits
Assist with document requests including ID cards, authorizations, referrals, and financial subsidies
Troubleshoot portal access, website, and email issues
Log all interactions accurately in CRM systems
Escalate unresolved or complex issues to supervisors, benefits specialists, or compliance teams
Pass quality assurance test calls and adhere to CMS compliance requirements
Collaborate with the team to support clients
Work in a high-volume environment handling approximately 40–60+ calls per day
Meet quality assurance, script adherence, and performance targets

Requirements

What you’ll need

Minimum of two years in a Client Services role, ideally in healthcare insurance or Medicare
Strong verbal and written communication, active listening, and empathy
Computer proficiency with Salesforce, Microsoft Office, and online portals
Problem-solving skills and ability to handle high call volumes
Attention to detail and ability to follow scripts, documentation requirements, and compliance metrics
Cameras required for all training sessions, supervisor meetings, and team engagement
High school diploma or equivalent
Comfortable using CRM tools and virtual meeting platforms
Ability to adapt to schedule changes
Ability to work independently in a remote environment
Bilingual capabilities, especially Spanish or other commonly spoken languages, preferred but not required

Benefits

Comp & perks

Remote work environment
Virtual training sessions, supervisor meetings, and team engagement
Ongoing coaching sessions
Structured schedule with mandatory training and periodic coaching