Talent Operations Manager

Encoura

. Manage day-to-day administration of HR policies and programs and provide guidance on policy interpretation, employee relations, attendance, conduct, performance, and workplace expectations .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR compliance, employee relations, and workplace investigations, with a strong focus on policy administration and performance management. Proficient in managing sensitive matters with discretion while collaborating effectively across functions.

Highest-signal resume keywords

HR Compliance ManagementEmployee RelationsWorkplace InvestigationsPerformance ManagementHuman Resource Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employment LawPolicy AdministrationPerformance ImprovementCase ManagementCompliance ReportingDocumentation StandardsAudit ManagementWorkforce Data AnalysisTraining DevelopmentRegulatory Requirements

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving SkillsWritten CommunicationVerbal Communication

Tools & Technologies

HR SystemsBusiness Applications

Certifications & Qualifications

CLEAR™ Identity Verification

Industry Keywords

Human ResourcesEmployee RelationsWorkplace ExpectationsAttendance PracticesConfidentialityCompliance AuditsPerformance Management

About the role

Key responsibilities & impact

Manage day-to-day administration of HR policies and programs and provide guidance on policy interpretation, employee relations, attendance, conduct, performance, and workplace expectations
Own employee relations intake and case management; conduct or coordinate workplace investigations; document interviews and findings; and recommend follow-up actions
Coach leaders through performance improvement, corrective action, and employment decisions; develop recommendations and coordinate implementation following VP approval
Monitor federal, state, and local employment requirements and recommend updates to HR policies, procedures, notices, practices, and communications
Maintain accurate, complete, and confidential employee records, case files, employment documentation, and compliance reports
Manage periodic audits of HR records and practices, identify gaps or trends, recommend corrective actions and process improvements, and track implementation
Coordinate compliance requirements across recruiting, employment authorization, onboarding, compensation and benefits, payroll coordination, leave and attendance, safety, training, and employee separations
Develop and deliver employee and manager communications and training related to HR policies, respectful workplace expectations, documentation standards, employment practices, and regulatory responsibilities
Partner with Talent Operations leadership, business leaders, legal counsel, vendors, and internal or external resources on compliance and employee relations matters
Use HR systems and workforce data to manage case tracking, monitor compliance activities, identify recurring issues, and recommend actions
Lead or contribute to cross-functional HR compliance projects and organizational change initiatives
Connect with HR support staff and service providers to ensure timely, accurate, and consistent completion of HR processes
Learn policies, systems, workflows, documentation standards, key partners, compliance priorities, and employee relations procedures
Independently manage compliance and employee relations processes, investigations, performance matters, risks, and process gaps
Own assigned compliance and employee relations programs and case-management processes; lead audits, investigations, training, or cross-functional initiatives

Requirements

What you’ll need

Bachelor’s degree in human resources, business administration, or a related field, or equivalent relevant experience
4-7 years of progressive human resources experience, including meaningful responsibility for HR compliance and employee relations
Working knowledge of employment law, HR regulatory requirements, policy administration, workplace investigations, performance management, leave and attendance practices, and employment documentation
Demonstrated ability to handle confidential and sensitive matters with sound judgment, objectivity, and discretion
Strong written and verbal communication, analytical, organizational, and problem-solving skills
Ability to work independently, manage multiple priorities, collaborate across functions, and provide clear, practical guidance to leaders and employees
Proficiency with human resource management systems and standard business applications
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
All applicants must be eligible to work in the U.S.

Benefits

Comp & perks

Health insurance
Retirement contributions
Paid time off
Other programs that support employee well-being
Certain roles may be eligible for variable compensation in addition to base salary