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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in disaster case management, including conducting needs assessments, developing recovery plans, and coordinating resources. Proficient in maintaining case information and ensuring compliance with privacy and cybersecurity regulations.
Highest-signal resume keywords
Disaster Case Management ExperienceCrisis InterventionBenefits/Resource NavigationProfessional Fluency in Additional LanguageNIMS Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Needs AssessmentIndividualized Recovery PlanningCase ManagementResource CoordinationDocumentation and ReportingCulturally Responsive PracticesPrivacy ComplianceCybersecurity TrainingDisaster RecoveryClient Service
Soft Skills
Exceptional Customer ServiceCollaborationCommunicationProblem-SolvingAdaptability
Tools & Technologies
Case Management SystemsApproved Tools and Procedures
Certifications & Qualifications
NIMS IS-100.CNIMS IS-200.CNIMS IS-700.BNIMS IS-800.D
Industry Keywords
Disaster RecoveryHuman ServicesCrisis ManagementCommunity-Based ServicesFederal RegulationsPrivacy RegulationsTrafficking Reporting ProceduresBehavioral Requirements
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Conduct disaster survivor intake, screening, and needs assessments using approved tools and procedures
- Develop individualized recovery plans with survivors, establish goals, identify barriers, and update plans
- Identify, verify, and coordinate federal, state, tribal, territorial, local, nonprofit, and community resources
- Provide referrals and follow-up while assisting survivors with benefits, services, and recovery resources
- Apply the FEMA sequence of delivery and help avoid duplication of benefits
- Maintain survivor contact and document progress, needs, referrals, outcomes, and follow-up activities
- Complete case transfers, transitions, closures, file retention, and reporting
- Maintain accurate case information in approved case management systems
- Protect PII, survivor records, and Federal information while complying with privacy, cybersecurity, records-management, and behavioral requirements
- Use culturally responsive practices and support individuals with disabilities and access or functional needs
- Recognize and follow reporting or referral procedures for trafficking, abuse and neglect, domestic violence, and financial exploitation
- Coordinate with resource coordinators, benefits navigators, supervisors, government representatives, community organizations, service providers, and mission partners
- Participate in readiness activities, training, exercises, briefings, debriefings, hotwashes, and continuous-improvement activities
- Maintain deployment readiness and deploy within required timeframes to field, remote, or austere environments
- Provide exceptional customer service by placing children, families, Veterans, and clients first
Requirements
What you’ll need- Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Emergency Management, or a related field is preferred
- Equivalent relevant education and experience may be considered in accordance with organizational and contract position-qualification requirements
- Relevant experience in case management, human services, crisis intervention, benefits/resource navigation, disaster recovery, or community-based services is preferred
- Disaster case management experience is strongly preferred
- Professional spoken fluency in a language in addition to English is highly desirable; American Sign Language may be required based on deployment needs
- Must complete required screening, background investigation, credentialing, cybersecurity/privacy training, Rules of Behavior, and role-based disaster human services case management training before accessing applicable Government systems or survivor records and before deployment
- Must complete NIMS courses IS-100.C, IS-200.C, IS-700.B, and IS-800.D before deployment
- Must maintain reliable availability while deployment ready and work variable schedules, including extended hours, evenings, weekends, and holidays when operationally required
- Nationwide travel and deployment to disaster-impacted locations may be required
- Must be able to deploy within required contract timeframes, including the 48-hour surge requirement when applicable
- Driver’s License with a clear record
- Must have daily use of a vehicle without prior notice
- Must be legally authorized to work in the United States
- Must successfully complete and maintain employment screening, criminal history checks, child-protection registry checks, federal background investigation, HSPD-12/PIV credentialing, and security and access requirements
Benefits
Comp & perks- Housing allowances upon deployment
- Per diems upon deployment
- Reasonable accommodations for qualified individuals with disabilities
- Reasonable accommodations based on sincerely held religious beliefs