Disaster Human Services Case Manager

Endeavors

. Conduct disaster survivor intake, screening, and needs assessments .

Posted 10/9/2026internshipRemote • Pennsylvania • United StatesMid-LevelSenior💰 $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in disaster case management, including conducting needs assessments, developing recovery plans, and coordinating resources. Proficient in maintaining documentation and ensuring compliance with privacy and reporting standards while providing exceptional customer service.

Highest-signal resume keywords

Disaster Case Management ExperienceCrisis InterventionBenefits/Resource NavigationProfessional Fluency in Additional LanguageNIMS Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Needs AssessmentRecovery Plan DevelopmentResource CoordinationDocumentation ManagementCulturally Responsive PracticesCase ManagementDisaster RecoveryClient Follow-UpData EntryReporting Procedures

Soft Skills

Exceptional Customer ServiceInterpersonal CommunicationCollaborationProblem SolvingAdaptability

Certifications & Qualifications

NIMS IS-100.CNIMS IS-200.CNIMS IS-700.BNIMS IS-800.D

Industry Keywords

Disaster RecoveryHuman ServicesCrisis ManagementCommunity-Based ServicesEmergency ManagementSocial WorkSociologyPsychologyCriminal JusticeField Deployment

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Conduct disaster survivor intake, screening, and needs assessments
Develop individualized recovery plans and establish achievable recovery goals
Identify, verify, and coordinate federal, state, tribal, territorial, local, nonprofit, and community resources
Provide resource referrals and follow-up and assist survivors in navigating benefits and services
Apply the FEMA sequence of delivery and help avoid duplication of benefits
Maintain survivor contact and document progress, needs, referrals, outcomes, and follow-up
Complete case transfer, transition, and closure activities, including file retention and reporting
Enter and maintain case information, assessments, recovery plans, referrals, forms, notes, and statistics in approved systems
Protect personally identifiable information, survivor records, and federal information
Use culturally responsive practices and support individuals with disabilities and access and functional needs
Recognize and follow reporting or referral procedures for trafficking, abuse and neglect, domestic violence, and financial exploitation
Coordinate with resource coordinators, benefits navigators, supervisors, government representatives, community organizations, service providers, and mission partners
Participate in readiness activities, training, exercises, briefings, debriefings, hotwashes, and continuous-improvement activities
Maintain deployment readiness and work in field, remote, or austere environments
Demonstrate exceptional customer service and place survivors and clients first

Requirements

What you’ll need

Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Emergency Management, or a related field is preferred
Equivalent relevant education and experience may be considered in accordance with organizational and contract position-qualification requirements
Relevant experience in case management, human services, crisis intervention, benefits/resource navigation, disaster recovery, or community-based services is preferred
Disaster case management experience is strongly preferred
Professional spoken fluency in a language in addition to English is highly desirable; American Sign Language may be required based on impacted communities
Must complete required screening, background investigation, credentialing, cybersecurity/privacy training, Rules of Behavior, and role-based disaster human services case management training before applicable system access and deployment
Must complete NIMS courses IS-100.C, IS-200.C, IS-700.B, and IS-800.D before deployment
Must maintain reliable availability for variable schedules, including extended hours, evenings, weekends, and holidays when operationally required
Must be able to deploy within required contract timeframes, including the 48-hour surge requirement when applicable
Nationwide travel and deployment to disaster-impacted locations may be required
Driver’s License with a clear record
Must have daily use of a vehicle without prior notice
Must be legally authorized to work in the United States
Must successfully complete and maintain employment screening, criminal history checks, child-protection registry checks, federal background investigation, HSPD-12/PIV credentialing, and security and access requirements

Benefits

Comp & perks

Housing allowances and per diems included upon deployment
Reasonable accommodation for qualified individuals with disabilities or sincerely held religious beliefs
Nationwide travel and deployment opportunities