Disaster Human Services Case Manager

Endeavors

. Conduct disaster survivor intake, screening, and needs assessments using approved tools and procedures .

Posted 10/9/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in disaster case management, including conducting needs assessments, developing recovery plans, and coordinating resources. Proficient in maintaining accurate case information and ensuring compliance with privacy and cybersecurity regulations.

Highest-signal resume keywords

Disaster Case Management ExperienceCrisis InterventionResource NavigationNIMS CertificationProfessional Fluency in Additional Language

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Needs AssessmentIndividualized Recovery PlanningCase ManagementDocumentation and ReportingResource CoordinationCulturally Responsive PracticesPrivacy ComplianceCybersecurity TrainingDisaster RecoveryBenefits Navigation

Soft Skills

Exceptional Customer ServiceCollaborationCommunicationProblem-SolvingAdaptability

Tools & Technologies

Case Management SystemsApproved Tools and Procedures

Certifications & Qualifications

NIMS IS-100.CNIMS IS-200.CNIMS IS-700.BNIMS IS-800.D

Industry Keywords

Disaster RecoveryHuman ServicesEmergency ManagementSocial WorkCommunity-Based ServicesTrafficking Reporting ProceduresFederal RegulationsPrivacy RegulationsChild ProtectionVeteran Services

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Conduct disaster survivor intake, screening, and needs assessments using approved tools and procedures
Develop individualized recovery plans, establish recovery goals, identify barriers, and update plans
Identify, verify, and coordinate federal, state, tribal, territorial, local, nonprofit, and community resources
Provide resource referrals and follow-up and assist survivors in navigating benefits and services
Apply the FEMA sequence of delivery and help avoid duplication of benefits
Maintain survivor contact and document progress, needs, referrals, outcomes, and follow-up activities
Complete case transfer, transition, closure, file retention, and reporting activities
Maintain accurate case information in approved case management systems
Protect PII, survivor records, and Federal information and comply with privacy, cybersecurity, records-management, and Rules of Behavior requirements
Use culturally responsive practices and support people with disabilities and access and functional needs
Recognize and follow reporting or referral procedures for trafficking, abuse, violence, and financial exploitation concerns
Coordinate with resource coordinators, benefits navigators, supervisors, government representatives, community organizations, service providers, and mission partners
Participate in readiness activities, training, exercises, briefings, debriefings, hotwashes, and continuous-improvement activities
Maintain deployment readiness and deploy to field, remote, or austere environments as assigned
Provide exceptional customer service focused on children, families, Veterans, and clients

Requirements

What you’ll need

Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Emergency Management, or a related field is preferred
Equivalent relevant education and experience may be considered in accordance with organizational and contract position-qualification requirements
Relevant experience in case management, human services, crisis intervention, benefits/resource navigation, disaster recovery, or community-based services is preferred
Disaster case management experience is strongly preferred
Must complete required screening, background investigation, credentialing, cybersecurity/privacy training, Rules of Behavior, and role-based disaster human services case management training before accessing applicable Government systems or survivor records and before deployment
Must complete NIMS courses IS-100.C, IS-200.C, IS-700.B, and IS-800.D before deployment
Professional spoken fluency in a language in addition to English is highly desirable; American Sign Language may be required based on impacted-community needs
Must maintain reliable availability while deployment ready, including variable schedules, extended hours, evenings, weekends, and holidays when operationally required
Must be able to deploy within required contract timeframes, including the 48-hour surge requirement when applicable
Nationwide travel and deployment to disaster-impacted locations may be required
Driver's License with a clear record
Must have daily use of a vehicle without prior notice
Must be legally authorized to work in the United States
Must successfully complete and maintain employment screening, criminal history checks, child-protection registry checks, federal background investigation, HSPD-12/PIV credentialing, and security and access requirements

Benefits

Comp & perks

Housing allowances and per diems included upon deployment
Reasonable accommodations for qualified individuals with disabilities or sincerely held religious beliefs
Nationwide deployment opportunities