Disaster Human Services Case Manager

Endeavors

. Conduct disaster survivor intake, screening, and needs assessments using approved tools and procedures .

Posted 10/9/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in disaster case management, including conducting needs assessments, developing recovery plans, and coordinating resources. Proficient in maintaining accurate case information and ensuring compliance with privacy and cybersecurity regulations.

Highest-signal resume keywords

Disaster Case Management ExperienceCrisis InterventionResource NavigationProfessional Fluency in Additional LanguageNIMS Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Needs AssessmentCase ManagementRecovery PlanningResource CoordinationDocumentationPrivacy ComplianceCybersecurity TrainingCulturally Responsive PracticesReporting ProceduresBenefits Navigation

Soft Skills

Exceptional Customer ServiceCommunicationCollaborationProblem-SolvingAdaptability

Tools & Technologies

Case Management SystemsApproved Tools and Procedures

Certifications & Qualifications

NIMS IS-100.CNIMS IS-200.CNIMS IS-700.BNIMS IS-800.D

Industry Keywords

Disaster RecoveryHuman ServicesCommunity-Based ServicesEmergency ManagementSocial Work

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Conduct disaster survivor intake, screening, and needs assessments using approved tools and procedures
Develop individualized recovery plans, establish recovery goals, identify barriers, and update plans as needs change
Identify, verify, and coordinate federal, state, tribal, territorial, local, nonprofit, and community resources
Provide resource referrals and follow-up and assist survivors in navigating benefits and recovery resources
Apply the FEMA sequence of delivery and help avoid duplication of benefits
Maintain regular survivor contact and document progress, needs, referrals, outcomes, and follow-up activities
Complete case transfer, transition, closure, file retention, and reporting activities
Enter and maintain accurate case information in approved case management systems
Protect PII, survivor records, and Federal information and comply with privacy, cybersecurity, records-management, and Rules of Behavior requirements
Use culturally responsive practices and support people with disabilities and access and functional needs
Recognize and follow reporting or referral procedures for trafficking, abuse and neglect, domestic violence, and post-disaster financial exploitation
Coordinate with resource coordinators, benefits navigators, supervisors, government representatives, community organizations, service providers, and mission partners
Participate in readiness activities, training, exercises, briefings, debriefings, hotwashes, and continuous-improvement activities
Maintain deployment readiness and deploy within required timeframes to field, remote, or austere environments
Demonstrate exceptional customer service by placing children, families, Veterans, and clients first

Requirements

What you’ll need

Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Emergency Management, or a related field is preferred
Equivalent relevant education and experience may be considered in accordance with organizational and contract position-qualification requirements
Relevant experience in case management, human services, crisis intervention, benefits/resource navigation, disaster recovery, or community-based services is preferred
Disaster case management experience is strongly preferred
Professional spoken fluency in a language in addition to English is highly desirable; deployments may require team language capabilities, including American Sign Language
Must complete organization and required screening, background investigation, credentialing, cybersecurity/privacy training, Rules of Behavior, and role-based disaster human services case management training before applicable system or survivor-record access and deployment
Must complete NIMS courses IS-100.C, IS-200.C, IS-700.B, and IS-800.D before deployment
Must maintain reliable availability while deployment ready and work variable schedules, including extended hours, evenings, weekends, and holidays when operationally required
Nationwide travel and disaster-location deployment may be required
Must be able to deploy within required contract timeframes, including the 48-hour surge requirement when applicable
Driver’s License with a clear record
Must have daily use of a vehicle without prior notice
Must be legally authorized to work in the United States
Must successfully complete and maintain employment screening, criminal history checks, child-protection registry checks, federal background investigation, HSPD-12/PIV credentialing, and security and access requirements

Benefits

Comp & perks

Housing allowances and per diems included upon deployment
Reasonable accommodations for qualified individuals with disabilities or sincerely held religious beliefs
Professional development through required role-based training, exercises, briefings, debriefings, and continuous-improvement activities