Customer Service Supervisor

Endo

. Supervise the Par Health Customer Service team .

Posted 9/21/2026full-timeHazelwood • Missouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing customer service operations, with a focus on process improvement, performance metrics, and cross-functional collaboration. Possesses a solid understanding of supply chain fundamentals and the ability to drive change while maintaining exceptional communication and interpersonal skills.

Highest-signal resume keywords

Customer Service ManagementSupervisory ExperienceProcess ImprovementPharmaceutical ExperienceAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceDistribution ManagementInventory ManagementInvoicingMarketingSalesPerformance MetricsValue Stream MappingAuditingCorrective Action

Soft Skills

Excellent Communication SkillsInterpersonal SkillsProfessional Presentation SkillsFlexibilityTeamwork

Industry Keywords

PharmaceuticalSupply Chain OperationsCustomer AdvocacyCross-Functional CollaborationContinuous Improvement

About the role

Key responsibilities & impact

Supervise the Par Health Customer Service team
Lead day-to-day Customer Service department operations and customer care activities
Establish and monitor metrics to track key activities and departmental performance
Research best practices and lead productivity, service, and process improvement efforts
Assist with value stream maps, continuous improvement plans, and their implementation
Coordinate activities responding to customer and market needs with Trade Compliance and Commercial Operations
Monitor and adhere to the departmental budget
Represent the department in cross-functional meetings with Supply Chain, Finance, IS, Sales, Marketing, Commercial Operations, Quality, and Manufacturing
Serve as customer advocate, resolve high-level problems, and escalate issues to management
Enter and maintain customer profile database records and prepare status reports
Process and adjust returned-goods database records, including orders and credits
Perform other assigned duties

Requirements

What you’ll need

B.S. / B.A. in Business or related field (preferred) or commensurate experience
5-7+ years experience including Customer Service, distribution, inventory management, invoicing, marketing and sales
Pharmaceutical experience strongly preferred
At least 2+ years of supervisory experience required
Excellent oral and written communication skills required
Exceptional interpersonal skills required
Professional presentation skills
Analytical and problem solving skills for project work and systems/process improvements
Proven leadership and supervisory skills for staffing, development, performance coaching, and recognition of results
Flexibility and teamwork skills
Working knowledge of the fundamentals of Supply Chain operations
Ability to take complete ownership of assigned functions and interface with related functions
Independent, self-starter who needs little guidance or follow-up once projects/tasks are assigned
Proficient at multi-tasking, well organized and reliable for consistent decision making and follow through
Demonstrated auditing and corrective action proficiency
Excellent problem solving and decision making skills
Ability to manage and drive change
Normal office conditions
Travel required (<10%)