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Endsight

IT Help Desk, Field Engineer

Endsight

. Head onsite for hands-on installations, configurations, and troubleshooting as needed .

Posted 11/5/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $24 - $38 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical capabilities in IT installations, configurations, and troubleshooting, with a focus on customer service and effective communication. Possesses the ability to manage multiple priorities and adapt to new technologies while collaborating with teams to enhance client experiences.

Highest-signal resume keywords
Field Engineer ExperienceCustomer Service SkillsCompTIA CertificationsNetworking SkillsMSP Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT TroubleshootingSoftware InstallationNetworking Equipment InstallationWorkstation SetupProject Planning
Soft Skills
Analytical SkillsVerbal CommunicationWritten CommunicationTeam CollaborationAdaptability
Tools & Technologies
AutoCADVMwareMicrosoft SoftwareApple SoftwareCitrix
Certifications & Qualifications
CompTIA A+CompTIA NetworkCompTIA SecurityMicrosoft AssociateMicrosoft Expert
Industry Keywords
Field EngineerOnsite SupportIT Help DeskMSPEmergency Response

Tech Stack

Tools & technologies
CitrixVMware

About the role

Key responsibilities & impact
  • Head onsite for hands-on installations, configurations, and troubleshooting as needed
  • Install wired and wireless networking equipment
  • Set up workstations
  • Install and update software
  • Troubleshoot IT issues
  • Provide remote IT support across a variety of systems and platforms
  • Solve complex challenges with patience, curiosity, and a service-first mindset
  • Collaborate closely with teammates to create consistently excellent client experiences
  • Continuously learn new technologies and sharpen technical skills
  • Self-schedule and project plan for small engagements
  • Respond to emergency situations effectively

Requirements

What you’ll need
  • Must have 3 years minimum Field or Onsite Engineer or IT Help Desk experience
  • Previous MSP experience Required
  • Reliable Transportation and Current Driver's license
  • Strong aptitude for Customer Service
  • Ability to self-schedule and project plan for small engagements
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Respond to emergency situations effectively, maintaining poise and focus
  • Bachelor's degree (in a related field) or equivalent experience (preferred)
  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix (preferred)
  • Strong Networking Skills (preferred)
  • Experience supporting AutoCAD or other similar design software (preferred)

Benefits

Comp & perks
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing