System Administrator

Endsight

. Triage inbound alerts and identify the real issue behind the signal, assessing context, severity, and business impact before taking action .

Posted 10/23/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $31 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT operations and infrastructure monitoring, with a strong focus on alert management, root cause analysis, and proactive maintenance. Proficient in communicating technical issues to diverse stakeholders and prioritizing tasks based on business impact.

Highest-signal resume keywords

IT Operations ExperienceInfrastructure MonitoringWindows And Linux Server EnvironmentsMonitoring Platforms ExperienceRoot Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure Alert MonitoringPatch ManagementBackup ProcessesTroubleshooting Infrastructure IssuesAutomation (PowerShell, Python)Proactive MaintenancePreventive Monitoring

Soft Skills

Clear Communication SkillsTime ManagementPrioritization

Tools & Technologies

NinjaN-CentralConnectWise ManageDatto RMMAzureAWS

Certifications & Qualifications

ITIL Framework Exposure

Industry Keywords

NOC SupportTechnical Services EnvironmentManaged Service Provider (MSP)

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsLinuxPython

About the role

Key responsibilities & impact

Triage inbound alerts and identify the real issue behind the signal, assessing context, severity, and business impact before taking action
Resolve alerts to root cause and validate that remediation steps are durable
Monitor backups, patches, and infrastructure including servers, firewalls, storage, switches, and wireless
Catch risks such as disk failure, failed updates, or degraded performance before they impact customers
Tune alerts and flag redundant or low-value signals to reduce noise
Prepare clean handoffs to Technical Account Managers and customer points of contact when issues require project work, procurement, or scheduling
Keep the backlog clear with no floating tickets or lingering escalations
Track performance numbers and bring insights to 1:1s
Contribute to proactive improvements in monitoring, alerting, and platform management

Requirements

What you’ll need

2+ years of experience in IT operations, NOC support, systems monitoring, or similar role in an MSP or technical services environment
Hands-on experience monitoring and responding to infrastructure alerts (servers, storage, firewalls, backups, patches, or similar)
Strong understanding of Windows and Linux server environments, including patch management and backup processes
Experience with one or more monitoring platforms (Ninja, N-Central, ConnectWise Manage, Datto RMM, or similar)
Ability to troubleshoot infrastructure issues independently and think through root cause rather than surface-level fixes
Clear communication skills, both with technical team members and when explaining issues to non-technical stakeholders
Strong time management and ability to prioritize alerts based on severity and business impact
Willingness to follow standard work, document findings, and contribute to continuous improvement of monitoring and alerting
Preferred: Experience with infrastructure as code or automation (PowerShell, Python, or similar)
Preferred: Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure management
Preferred: Background in proactive maintenance and preventive monitoring rather than reactive ticket-only work
Preferred: Experience managing Pods or accounts with multiple customer environments
Preferred: Exposure to ITIL framework or similar structured IT service delivery methodology
Preferred: Hands-on experience with Datto or similar backup platforms

Benefits

Comp & perks

Medical: Company pays 100% of the base plan for the employee and family
Dental & Vision
401(k) with employer matching
Accrued Paid Time Off
9 Paid Holidays
Career Development support and programs