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Growth CRM Lead
Endure Capital. Own and optimise lead conversion performance, including abandoned basket flow experimentation, retargeting campaigns across paid social and owned channels, and new patient approval recovery rate .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM, lifecycle, and growth marketing, with a focus on driving measurable revenue impact through strategic campaign management and data-driven insights. Proficient in developing and executing cross-sell, upsell, and referral programs while optimizing lead conversion and enhancing customer engagement.
Highest-signal resume keywords
CRM Growth MarketingLead Nurture ProgramsSegmentation StrategiesCampaign Performance AnalysisProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lead Conversion OptimizationCross-Sell Program DesignUpsell Program DevelopmentReferral Program ManagementData AnalysisCampaign SetupAutomation LogicSegmentation Strategy DevelopmentPerformance MarketingRevenue Impact Measurement
Soft Skills
Commercial AcumenCommunication SkillsCollaboration SkillsProactive MindsetResults-Driven Approach
Tools & Technologies
Customer.ioBrazeKlaviyoEmail MarketingSMS MarketingPush NotificationsDirect Mail
Industry Keywords
Growth MarketingLifecycle MarketingCampaign PerformancePersonalized CommunicationsAbandoned Basket FlowRetargeting CampaignsIncremental Revenue
About the role
Key responsibilities & impact- Own and optimise lead conversion performance, including abandoned basket flow experimentation, retargeting campaigns across paid social and owned channels, and new patient approval recovery rate
- Develop and execute cross-sell and upsell programmes encouraging existing patients to adopt adjacent categories
- Build and improve growth loops throughout the funnel, focusing on referral programme performance and new referral capabilities
- Drive incremental revenue through segmented promotional campaigns while protecting margin and long-term value
- Lead test-and-learn initiatives across growth strategies, channels, and creative approaches
- Partner with Data and Analytics to measure, report, and act on campaign performance, revenue contribution, and ROI
- Use segmentation and behavioural insights to deliver personalised communications at scale
- Collaborate with Paid Media, Product, and Commercial teams to align lifecycle and paid channels
- Champion experimentation and continuous improvement in CRM, growth marketing, and lifecycle trends
- Manage growth projects from planning through execution, ensuring timely delivery and commercial alignment
- Own CRM growth performance across email, SMS, push, and direct mail
- Work with Performance Marketing on retargeting strategies to drive revenue and long-term value
Requirements
What you’ll need- Proven experience in CRM, lifecycle, or growth marketing roles with a strong track record of driving measurable revenue impact
- Sharp commercial acumen and ability to connect campaign decisions to margin, LTV, and business outcomes
- Hands-on experience with lead nurture, abandoned basket, and retargeting programmes across owned and paid channels
- Experience designing and optimising cross-sell, upsell, and referral programmes at scale
- Technical fluency in CRM platforms such as Customer.io, Braze, or Klaviyo, including campaign setup, QA, and automation logic
- Strong analytical mindset and ability to translate data into actionable growth hypotheses
- Experience developing segmentation strategies and personalised communications for high-LTV segments
- Excellent project management skills, with ability to manage multiple campaigns and stakeholders simultaneously
- Exceptional communication and collaboration skills, comfortable influencing Paid Media and Product teams
- Proactive, results-driven mindset and comfort operating in a fast-moving, commercially driven environment
Benefits
Comp & perks- Share options
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan)
- Health insurance with Vitality
- Electric car salary sacrifice scheme with Octopus
- Enhanced maternity and parental leave
- A day off on your Birthday
- Nursery benefit provided by YellowNest
- Employee assistance programme, including access to therapy, financial planning and discounts
- Generous pension, including employee and employer contributions
- Flexible working options, including a dog-friendly office in Farringdon
- Personal training and development budget via Learnerbly
- Wellhub membership, giving access to over 2,000 locations in the UK
- Cycle to work scheme
- Season ticket loan
- Discount on Numan products for friends and family
- Paid volunteering days
- An additional 2 weeks off after reaching the 5th anniversary with Numan