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Senior Operations Analyst
Endure Capital. Serve as the analytics partner for clinical operations, customer care, health coaching, pharmacy and fulfilment teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SQL and data modeling using dbt on BigQuery, with a strong focus on operational metrics and analytics in healthcare or e-commerce. Capable of building and maintaining dashboards in Looker while effectively communicating insights to stakeholders.
Highest-signal resume keywords
Expert SQLData Modeling in dbtLooker/LookML ExperienceUnderstanding of Operational MetricsUK GDPR Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisForecastingCapacity PlanningMetric DocumentationRoot Cause AnalysisAd Hoc AnalysisData Quality ResolutionOperational Metrics TrackingDemand ForecastingSLA Setting
Soft Skills
Strong CommunicationRelationship BuildingPresentation SkillsWork PrioritizationProblem-Solving
Tools & Technologies
BigQueryDbtLookerGitIntercomRota SystemsInventory SystemsAmplitudeAI Assistants
Industry Keywords
Healthcare OperationsE-Commerce FulfilmentCustomer ServicePharmacyData Protection
Tech Stack
Tools & technologiesBigQuerySQL
About the role
Key responsibilities & impact- Serve as the analytics partner for clinical operations, customer care, health coaching, pharmacy and fulfilment teams
- Build and maintain operations data models in dbt on BigQuery
- Build and maintain Looker views, explores and dashboards
- Surface and document 100+ operational metrics, including wait times, SLAs, productivity, audit scores, on-time dispatch and stock cover
- Help teams build demand forecasts and capacity plans
- Investigate metric changes, identify root causes and recommend actions
- Help operations managers set targets and SLAs from measured baselines
- Track the patient journey from checkout through prescription approval to first delivery, identifying wait and drop-off points
- Train managers to use dashboards and understand metrics
- Work with data engineering to model new data sources and resolve data-quality issues
- Occasionally support commercial and finance teams with ad hoc analysis
- Handle special category health data in aggregate and follow UK GDPR
- Report to the Director of Analytics & Data
Requirements
What you’ll need- 2–5 years of experience as an analyst or analytics engineer, ideally in operations, customer service, healthcare or e-commerce fulfilment
- Expert SQL
- Hands-on experience building data models in dbt or similar
- Experience with Looker/LookML or another BI tool
- Comfortable with Git
- Good understanding of operational metrics, including queues and backlogs, wait times and SLAs, utilisation, productivity and forecasting
- Ability to plan and prioritise work across several teams with competing requests
- Understanding of how analytics work contributes to wider business objectives
- Strong communication and relationship-building skills
- Confidence presenting complex analysis to senior leaders
- Ability to turn vague questions into clear answers and explain them simply to non-data managers
- Understanding of data protection and willingness to learn how UK GDPR applies to special category health data
- Desirable: background in pharmacy, clinical or healthcare operations; workforce planning; experience with Intercom, rota or inventory systems, or Amplitude; use of AI assistants for analysis and code
Benefits
Comp & perks- Share options
- 25 days holiday, plus bank holidays, increasing to 30 the longer you stay with Numan
- Health insurance with Vitality
- Electric car salary sacrifice scheme with Octopus
- Enhanced maternity and parental leave
- A day off on your Birthday
- Nursery benefit provided by YellowNest
- Employee assistance programme, including access to therapy, financial planning and discounts
- Generous pension, including employee and employer contributions
- Flexible working options
- Dog-friendly office in Farringdon
- Personal training and development budget via Learnerbly
- Wellhub membership, giving access to over 2,000 locations in the UK
- Cycle to work scheme
- Season ticket loan
- Discount on Numan products for friends and family
- Paid volunteering days
- Additional 2 weeks off upon reaching the 5th anniversary with Numan