Service Desk Technician

Endurion

. Provide frontline technical support in a large enterprise environment serving more than 70,000 users .

Posted 10/27/2026full-timeFayetteville • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing frontline technical support in a large enterprise environment, with a focus on troubleshooting and resolving issues for desktop, laptop, and mobile devices. Holds necessary DoD certifications and clearance, ensuring compliance and effective support for high-level executives.

Highest-signal resume keywords

DoD 8570 IAT Level I CertificationTechnical Support for Windows 10, 8, 7Proficiency with Dameware, RDP, and Terminal ServicesActive Directory User Account ManagementSecret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Technical IssuesDocumenting and Tracking ProblemsIncident Trending and PrioritizationServer and Network MaintenanceApplication Support

Soft Skills

Communication SkillsProblem-Solving SkillsCustomer Service Orientation

Tools & Technologies

Remedy Action Request DatabaseMS Office ApplicationsEmail SupportPeripheral Device Management

Certifications & Qualifications

DoD 8570 IAT Level I CertificationDoD 8570 IAT Level II Certification (Preferred)

Industry Keywords

USSOCOM SupportSpecial Operations Force Experience (Preferred)Secret ClearanceTS/SCI Eligibility

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Provide frontline technical support in a large enterprise environment serving more than 70,000 users
Serve as the initial point of contact for desktop, laptop, and mobile-related problems
Provide VIP-level support to USSOCOM executives and their staff
Troubleshoot, research, diagnose, document, and resolve technical issues
Document, track, resolve, and report on problems and work orders using the Remedy Action Request database system
Create, modify, and troubleshoot user accounts via Active Directory
Submit file management and peripheral-device changes through Remedy
Escalate network incidents and provide direct support to USSOCOM customers globally
Route unresolved issues to Desktop Support, Customer Support, Network Administration, or System Administration teams
Install, maintain, and troubleshoot server, network, system, and application issues
Perform incident trending, prioritization, and communicate findings to senior organizational team members
May serve as functional lead directing and monitoring other technicians
Perform other duties as required

Requirements

What you’ll need

Must have DoD 8570 IAT Level I certification
Must maintain DoD 8570 IAT Level I certification through continuing education or re-certification
Must possess a current Secret clearance
Must be TS/SCI eligible
Preferred: DoD 8570 IAT Level II certification
Preferred: Special Operations Force experience
Preferred: current Secret or Top Secret clearance
Proficiency with Dameware, RDP, and Terminal Services
Technical expertise in setup, operation, and troubleshooting of associated and follow-on operating systems
Experience supporting Windows 10, Windows 8, Windows 7, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment

Benefits

Comp & perks

Equal Employment Opportunity (EEO) consideration
Reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA)
At-will employment