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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex client relationships and programs within the SaaS or enterprise software environment, with a strong focus on demand management and renewable energy sectors. Proven ability to analyze program performance, influence product roadmaps, and mentor teams while maintaining effective communication with stakeholders.
Highest-signal resume keywords
Client Relationship ManagementProgram ManagementData AnalysisSaaS ExperienceRenewable Energy Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementData AnalysisRisk AssessmentClient Account ManagementTechnical Recommendations
Soft Skills
Excellent CommunicationProblem SolvingInfluencing SkillsMentoringTrust Preservation
Tools & Technologies
SpreadsheetsEVsIoTBuilding AutomationVirtual Power Plant (VPP)
Certifications & Qualifications
Energy Management CertificationProject Management CertificationProgram Management Certification
Industry Keywords
Customer SuccessAccount ManagementCleantechGreentechUtilities
Tech Stack
Tools & technologiesIoT
About the role
Key responsibilities & impact- Own and grow a portfolio of complex, high-impact client relationships and multi-faceted programs
- Build relationships with senior and executive client stakeholders
- Understand client objectives, regulatory context, and growth targets, and guide program design and evolution
- Partner with Sales on renewal and expansion strategies, identifying growth opportunities and risks
- Own escalations and resolve difficult client situations and operational challenges
- Anticipate program risks and dependencies and implement mitigation plans
- Analyze and present program performance and lead executive business reviews
- Facilitate meetings and deliver technical and data-driven recommendations tailored to audiences
- Maintain proactive communication with clients, device partners, and internal stakeholders
- Develop expertise in demand management, Distributed Energy Resources, and program success drivers
- Influence the product roadmap by sharing client insights with Product and Engineering
- Train client program teams
- Mentor and support Client Success Managers and improve processes, playbooks, and tools
Requirements
What you’ll need- 5–7+ years of professional experience in customer success, account management, or technology services
- Strong preference for experience in a SaaS or enterprise software environment
- Proven track record of owning and growing strategic or enterprise-level client accounts, including renewals and expansions
- Experience working in or with renewable energy, utilities, grid services, or adjacent cleantech/greentech industries preferred
- Excellent communication skills, including explaining complex and technical topics to stakeholders at all levels, including executives
- Strong program or project management skills
- Ability to manage multiple high-priority initiatives, meet deadlines, and assess risks and dependencies
- Analytical and creative approach with confidence in numbers, data, and spreadsheets
- Ability to navigate escalations and difficult conversations while preserving trust
- Strong business judgment and ability to operate independently with minimal oversight
- Experience collaborating with and influencing cross-functional teams
- A BS or BA degree
- Familiarity with EVs, batteries, connected devices, IoT, or building automation
- Familiarity with Virtual Power Plant (VPP) programs and initiatives
- Certifications in energy management, project management, or program management
Benefits
Comp & perks- 100% paid medical for employees
- 401(k) with employer match
- Casual environment
- Flexibility to set your own schedule
- Fully stocked fridge and pantry
- Free Citi Bike membership
- Secure bike rack
- Gym subsidy
- Paid parental leave
- Education assistance program