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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities, including financial oversight, team leadership, and customer relationship management. Proficient in estimating service projects and improving technician productivity while ensuring safety and compliance.
Highest-signal resume keywords
Project ManagementFinancial OversightTeam LeadershipCustomer Relationship ManagementService Estimation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Performance ManagementCost Data AnalysisService Repair EstimationSafety and Risk ManagementQuality ControlInventory ManagementPersonnel ManagementField Labor ManagementDispatch ProceduresTalent Development
Soft Skills
Effective CommunicationOrganizational SkillsSelf-MotivationDetail-OrientedMultitasking
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointHandheld-Device Software Tools
Industry Keywords
Service BusinessCustomer SatisfactionSubcontractor CoordinationEmployee MoraleContinuing Education Programs
About the role
Key responsibilities & impact- Manage all field labor, materials, profit, loss, project performance, and safety
- Manage field labor, subcontractors, and vendors in collaboration with the Services business unit
- Meet or exceed financial expectations, budgets, and goals; monitor pricing and review cost data
- Monitor and maintain the business unit's cash position and resolve cost disputes
- Build and sustain customer relationships to ensure complete customer satisfaction
- Manage dispatch procedures and communications with field staff
- Develop service teams and define roles and responsibilities
- Coordinate hiring, termination, performance reviews, salary recommendations, personnel issues, and talent development
- Improve technician labor productivity with Field Supervisors
- Estimate service repair and replacement projects
- Oversee safety and risk management, including contracts, change orders, insurance certificates, and bonds
- Assist with quality control on service jobs
- Maintain employee morale and retention
- Maintain inventory and procure tools for service vehicles
- Maintain continuing education programs for service field personnel
- Conduct orientation for new hires
- Conduct project kick-off meetings
- Coordinate subcontractors and vendors
- Assist in developing estimation and handheld-device software tools
- Participate in staff meetings addressing management, training, safety, and productivity improvements
Requirements
What you’ll need- 5+ years' experience in the service business
- Organized and self-motivated, with the ability to lead a team of technicians
- Effective verbal and written communication skills
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
- Versed in the industry and the Company's competitors
- Ability to multitask and perform duties outside of the scope of work when necessary
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- 20% travel to job site/office location
- Prolonged periods of sitting at a desk and working on a computer
Benefits
Comp & perks- Continuous learning and development opportunities
- Supportive environment for career advancement
- Equal Opportunity Employer
- Participation in the e-Verify program