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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities, including financial oversight, team leadership, and customer relationship management. Proficient in safety and risk management, with a focus on improving technician productivity and maintaining quality standards.
Highest-signal resume keywords
Project ManagementFinancial OversightTeam LeadershipCustomer Relationship ManagementSafety and Risk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Business ExperienceProject EstimationQuality ControlLabor Productivity ImprovementCost Data Analysis
Soft Skills
Effective CommunicationOrganizational SkillsDetail-OrientedSelf-MotivatedMultitasking
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointHandheld Technology Tools
Industry Keywords
Customer SatisfactionEmployee MoraleTalent DevelopmentDispatch ProceduresSubcontractor Coordination
About the role
Key responsibilities & impact- Manage field labor, materials, profit, loss, project performance, and safety
- Meet or exceed financial expectations, budgets, and goals; monitor pricing and review cost data
- Monitor and maintain the business unit's cash position and resolve cost disputes
- Build and sustain customer relationships to ensure customer satisfaction
- Manage dispatch procedures and communications with field staff
- Develop service teams and define roles and responsibilities
- Coordinate hiring, terminations, performance reviews, salary recommendations, personnel issues, and talent development
- Improve technician labor productivity and ensure work quality meets company standards and project requirements
- Estimate service repair and replacement projects
- Promote and oversee Safety and Risk Management, including contracts, change orders, insurance certificates, and bonds
- Assist with quality control on service jobs
- Maintain employee morale and retention
- Maintain inventory and procure tools for service vehicles
- Maintain continuing education programs for service personnel
- Conduct orientation for new hires
- Conduct project kick-off meetings for small jobs
- Coordinate subcontractors and vendors
- Assist with development of estimation and handheld technology tools
- Participate in staff meetings addressing management, training, safety, and productivity improvements
Requirements
What you’ll need- 5+ years' experience in the service business
- Organized and self-motivated, with the ability to lead a team of technicians
- Effective verbal and written communication skills
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
- Versed in the industry and the Company's competitors
- Ability to multitask and perform duties outside of the scope of work when necessary
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- Must travel 20% of the time to job site/office locations
- Prolonged periods of sitting at a desk and working on a computer
Benefits
Comp & perks- Supportive environment valuing continuous learning and development
- Career advancement opportunities
- Collaborative and inclusive workplace culture
- Equal Opportunity Employer
- e-Verify program participation