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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing service teams, enhancing technician productivity, and ensuring customer satisfaction while maintaining financial oversight and safety compliance. Proficient in project estimation and effective communication to drive operational success.
Highest-signal resume keywords
Team LeadershipFinancial ManagementCustomer Relationship ManagementProject EstimationSafety and Risk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Business ManagementProject EstimationQuality ControlLabor Productivity ImprovementCost Data Analysis
Soft Skills
Effective CommunicationOrganizational SkillsDetail-OrientedSelf-MotivatedMultitasking
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointHandheld-Device Software
Industry Keywords
Customer SatisfactionField Labor ManagementTalent DevelopmentSafety ComplianceService Repair Projects
About the role
Key responsibilities & impact- Meet or exceed financial expectations, budgets, and goals; monitor pricing and review cost data
- Monitor and maintain the business unit's cash position and resolve cost disputes
- Build and sustain customer relationships to ensure customer satisfaction
- Manage dispatch procedures and communications with field staff
- Manage field labor, including development of service teams and roles and responsibilities
- Coordinate technician hiring, termination, performance reviews, salary recommendations, personnel issues, and talent development
- Improve technician labor productivity with Field Supervisors
- Estimate service repair and replacement projects
- Promote and oversee Safety and Risk Management requirements
- Assist with quality control on service jobs
- Maintain employee morale and retention
- Maintain inventory and procure tools for service vehicles
- Maintain continuing education programs for service field personnel
- Conduct orientation for new hires
- Conduct project kick-off meetings for small jobs
- Coordinate subcontractors and vendors
- Assist in developing estimation and handheld-device software tools
- Participate in staff meetings addressing management, training, safety, and productivity improvements
Requirements
What you’ll need- 5+ years' experience in the service business
- Organized and self-motivated, with the ability to lead a team of technicians
- Effective verbal and written communication skills
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
- Versed in the industry and the Company's competitors
- Ability to multitask and perform duties outside of the scope of work when necessary
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- Travel to job sites/office locations 20% of the time
- Bachelor's degree in a technical or business discipline preferred
Benefits
Comp & perks- Supportive environment valuing continuous learning and development
- Career advancement opportunities
- Equal Opportunity Employer
- e-Verify program participation